Payment Processing Services Manager
Pioneer Federal Credit Union
Mountain Home, ID
- Supervising department operations on a day-to-day basis and maintains an open line of communication with the EVP/CFO on any pertinent items. Act as the first point of escalation for team members with members needs, questions, and concerns. Ensures that team members are following established policies and procedures and communicates any areas of concerns to the EVP/CFO.
- Servicing members, potential members, vendors, or other financial institutions via telephone, email, mail, fax, video, and chat. Managing a team that handles a high volume of payment processing including, but not limited to, ACH, cards, and checks. Proactively coaching the payment processing team to build relationships throughout the Credit Union to ensure positive team member and member experiences.
- Utilizing Credit Union procedures and policies to solve member needs. Proactively listens or uses effective written communication to gain an in-depth understanding of the nature of our members, potential members, needs to proactively address questions or concerns, and provide an accurate and efficient response.
- Understanding and following policies and procedures when performing a variety of paying and receiving functions such as transfers, loan payments, and account maintenance.