Member Service Representative

Job Description:

• Responsible for providing prompt, professional, helpful, knowledgeable and courteous service to members and co-workers.
• In compliance with Credit Union marketing and service delivery goals, be knowledgeable of and offer credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services either in person or by telephone.
• Perform cashier functions including balancing for the individual as well as the branch.
• Perform balancing functions for the ATM.
• Receiving and processing member service requests; identify, research and make recommendation for correction.
• Open all types of new accounts and add new services to existing accounts.
• Perform opening and closing procedures as required including all security checks.
• Promote and maintain a positive image of Waterfront Credit Union at all times to all personnel, members and the community.
• Provide WFCU Investment Services referrals for members wishing more diversity in their investment portfolio.
Member Services Representative
• Keep the Branch Manager informed in a timely manner of all operations, member service and product related concerns. Make suggestions, where appropriate, for product and service improvements.