Credit Union:

MountainCrest Credit Union


Arlington, WA






Contact: Lindsey Hartelroad
Phone: (360) 454-5818

Job Description:

Essential Duties and Responsibilities

  • Establish the Lending Department’s strategic plans to align with the credit union’s business plan. Implement target goals for the department and ensure they are met.
  • Create and maintain lending and collection policies, procedures, services, products, and disclosures that meet all federal and state laws, rules, and regulations.
  • Implement and maintain the operation of all software system programs related to lending and collections. Provide proper training and use of these systems throughout the department on an ongoing basis.
  • Communicate credit union goals and direction with all employees to ensure clear understanding of rules, regulations, requirements, and expectations.
  • Responsible for establishing effective underwriting guidelines and practices of consumer and real estate loan applications.
  • Oversee staff in all lending areas to include underwriting, loan processing, loan documentation, and approval or denial of all loan types.
  • Monitor employee performance and provide mentoring, coaching, and training to support and develop staff.
  • Research and evaluate feasibility of new lending products. Develop and implement plans for expansion of lending programs. Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness and is cost-effective.
  • Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union’s lending department. Provide timely feedback that allows the credit union to react competitively.
  • Maintain knowledge of competitors’ rates and terms and other trends relating to consumer lending. Recommend and construct products, rates, and terms that reflect the marketplace.
  • Attend and participate in Board meetings and Strategic Planning Sessions.
  • Attend networking functions such as conferences, workshops, and charity events to represent and promote the credit union.
  • Assist and cooperate with auditors and examiners. Respond to and correct all exceptions as noted.
  • Develop and analyze monthly loan and collection reports.
  • Review loan approvals and denials for soundness of decisions.
  • Perform audit of loan files to ensure quality and that lending policies are followed.
  • Define appropriate limits of authority for lending staff and ensure adequate understanding of the credit union’s loan procedures and policies.
  • Establish and monitor effective control procedures for delinquent loans and determine when to charge to allowance for loan loss.
  • Review and analyze lending and collection reports for the Executive Senior Management and the Board of Directors.
  • Assist the department manager with proper handling of delinquent accounts and developing modification plans.
  • Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
  • Prepare analysis for potential foreclosures and handle the foreclosure process.
  • Determine when loan collateral should be repossessed and serve as liaison with attorneys or agencies in handling repossession of collateral.
  • Assist with the filing of all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.
  • Perform other duties and responsibilities as assigned.

Product Knowledge

The Director of Lending and Accounts Control must be knowledgeable of all applicable lending and collections laws, rules and state and federal regulations. They must also have a comprehensive understanding of the credit union’s policies, procedures, products, and services. Must be proficient in standard workplace programs such as Microsoft Word, Excel, Outlook, and software specific to the credit union.

Special Skills

The Director of Lending and Accounts Control must be able to work well with all staff in all departments to support a smooth, efficient, and positive work environment. Strong leadership and coaching skills are necessary as well as the ability to resolve complex issues with minimal direction. Punctuality, mental alertness, professional demeanor, neatness in appearance and the maintenance of a cooperative attitude with other employees are also required for this position. Must be self-motivated, can make decisions with sound judgement, and be proficient in written and oral communication skills.


Bachelors’ degree in Business from a four-year college or university preferred.


Five (5) years lending and collection experience with a minimum of three (3) years in a management position.

Physical Considerations

MountainCrest Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:

  • Vision – Job requires a sighted person who must have the ability to read, interpret, and verify numerical and written details for accuracy.
  • Speech/Hearing – Ability to communicate verbally and in writing with staff, members, and service providers.
  • Manual Dexterity – This job requires the ability to operate complicated office equipment.
  • Physical Mobility – Significant mobility is required; the ability to sit or stand for long periods of time is essential. The ability to lift 30 lbs. is required.

Job Type: Full-time