The new technology maintains the high level of personal member service the credit union is known for while adding the convenience of an ATM, and allows branch staff to focus on spending more personal time with members to help them with more complex goals and challenges.
Derek Reeser of Rogue Credit Union says that working at his high school’s student branch changed his life, and his career trajectory.
Jennifer Weed, whose 17-year career at TAPCO Credit Union saw her grow from a recent college graduate and teller to branch manager and soon-to-be head of a new real estate department, died Dec. 10 after a sudden illness. The credit union has opened an account to help defray expenses for her husband and two young children.
In-lobby teller terminals deliver a self-service or partially assisted service capability directly at the teller line, next to a teller pod or as a stand-alone unit in the lobby, helping credit unions realize operational efficiencies and encouraging customer relationship-building opportunities.
After a year of accelerated growth following CO-OP’s merger with FSCC, the CO-OP Shared Branching network has grown to include 5,000 live teller branch locations nationwide, making it the fourth-largest branch network with teller service in the U.S.