Communicating for Service Excellence

Lynn Giuliani, president and founder of Progressions, Inc., and a featured presenter at the NWCUA’s Employees’ Conference explains the importance of positive communication in member service and the many subtleties that affect member perceptions.

Compliance Question of the Week

We have a member who is both hearing and sight impaired. They are telling us that under the ADA laws, financial institutions are required to have TTY lines. Is this correct?

$500 for Each Violation of the Telephone Consumer Protection Act

We all know that cell phones have become a major part of our lives. What you may not know is the Telephone Consumer Protection Act restricts the use of automated dialer systems to contact members on their cellular phones.