Credit Unions May Face Issues with Twitter’s Financial Services Policy

It seems like you can’t go a week without reading an article that praises the use of social media platforms like Facebook and Twitter as the way to promote credit unions to younger members and potential members. But did you know that Twitter has adopted a specific policy for Financial Services?

Washington DFI Releases Strategic Planning and Budgeting Guidance

The Washington State Department of Financial Institutions recently released DCU Bulletin B-13-18 to address strategic and operational planning.

Compliance Question of the Week

If we have shares securing a debt, do we have to send them to the IRS if we receive a tax lien?

Federal Reserve Board Responds to Merchants’ Claims in Interchange Suit

The Federal Reserve Board filed a response Friday in a federal court in Washington, D.C., to merchants’ arguments for summary judgment in their lawsuit challenging the board’s debit card interchange fees rule mandated by the Dodd-Frank Act.

Improving Cross-Sales: A Matter of Hill, Will, and Skill

Kathy Blumenfeld, vice president of the Lender Development Program for Strategic Link strategic partner CUNA Mutual Group, writes about how proper training and assessment of employees’ skills can help increase output and effectiveness.

New Service Allows Credit Unions to More Closely Track Washington Legislature

A new free service called SCOUT allows personalized tracking of the Washington legislature, with videos and other issue-specific content delivered directly to users.

Compliance Question of the Week

We had to reduce the credit line on a member’s HELOC because the value of the collateral has significantly dropped. What notice should I send to the member about this?