Self-service and shared branching work together to bring greater efficiencies and convenience to credit unions and their members. Your Strategic Link partner, CO-OP Financial Services, shares suggestions for enhancing your members’ experience.
Consumers have become used to conducting many of their day-to-day tasks using a self-service channel, from self-check lines at the grocery store to renting movies through a Redbox outlet or checking a flight’s status at an airline kiosk. How can credit unions capitalize on the trend?
Rapidly changing consumer behavior has made the branch as we know it today irrelevant to many, but the truth is that consumers still want a personal relationship with their financial institution. The good news is that by focusing on the consumer experience, you can start to meaningfully transform your branches today without having to build a new and expensive showpiece.
Diebold and CO-OP Financial Services have partnered to pilot Concierge Video Services, an innovative ATM enhancement that allows members to connect face-to-face with member service representatives at the ATM.