Stunningly Low Net Promoter Score for Banks Surfaces in NWCUA Research

The Northwest Credit Union Association commissioned a survey of nearly 900 consumers. Renowned financial institutions consultant Neil Goldman will help credit unions understand how to leverage that research in a keynote presentation at the 2012 Convention and Annual Business Meeting

Risk Based Pricing and Adverse Action Notice Changes Finalized

The Fed and FTC on Wednesday issued final rules to implement the credit score disclosure requirements of the Dodd-Frank Wall Street Reform and Consumer Protection Act. If a credit score is used in setting material terms of credit or in taking adverse action, the statute requires creditors to disclose certain information to consumers.

Credit Scores to be Required on Adverse Action and Risk Based Pricing Notices

The proposed rules from the Fed and the FTC will come into effective on July 21, 2011, as part of the credit score disclosure requirements in the Dodd-Frank Act.

Fed to Host Free Webcast on Risk-based Pricing Notices

The Federal Reserve System will conduct a webcast on risk-based pricing notices on February 16. This webinar is part of an ongoing series focused specifically on consumer compliance issues.