Credit Unions Top Banks in Customer Satisfaction

The American Customer Satisfaction Index shows credit unions on top in financial services, while satisfaction with banks falls due to rising fees.

Survey: Credit Unions Believe in Value of Credit Insurance and Debt Protection, Need to Better Communicate to Members

Rich Trace, CUNA Mutual Group’s Director of Product Management for Credit Insurance, says that cross-selling is a useful tool in educating members about valuable, under-utilized products such as credit insurance and debt protection.