Keynote Speakers at Amplify: Embrace Innovation But Always Remember, ‘The Messenger Is As Important As The Message’

“Winging it” might not work when credit unions want to share their story with the news media, but embracing innovation and quickly being able to think on your feet—and out of the box—can often be the key to success. Those were among the talents demonstrated last week at the Northwest Credit Union Association’s Amplify Convention in Portland.

Valley’s Pagenstecher Named Young Credit Union Professional of the Year

Just three years after joining Valley Credit Union, Steve Pagenstecher has been named the Young Credit Union Professional of the Year, thanks to his tireless efforts and involvement in virtually every aspect of the credit union movement.

Communicating for Service Excellence

Lynn Giuliani, president and founder of Progressions, Inc., and a featured presenter at the NWCUA’s Employees’ Conference explains the importance of positive communication in member service and the many subtleties that affect member perceptions.