Compliance Question of the Week
What do we do when a fraud claim is filed but the member wrote their pin on their debit card?
What do we do when a fraud claim is filed but the member wrote their pin on their debit card?
If our members write their personal identification number (PIN) on their debit cards, and thieves use the PIN to take money out of the account, do we still have to pay even though the members’ own negligence caused the loss?