Paul Seibert of Strategic Link partner NELSON, outlines connecting brand and member experience with branch design.
CUNA Mutual Group and the CUNA Lending Council honored six credit unions with Excellence in Lending Awards, highlighting BECU’s efforts to connect with and serve existing business members.
Join this free educational webinar to learn how you can protect your credit union, your members, and your assets from fraud, theft, and liability—presented by Vero.
A recent report from the credit reporting company shows that 3/4 of Millennials are willing to switch financial institutions, often for better interest rates, better rewards, and better customer service.
The Northwest credit union movement was prominently represented on stage as the America’s Credit Union Conference and World Credit Union Conference kicked off their joint event in Denver Sunday. Susan Streifel, CUNA Board Chair and CEO of Woodstone Credit Union, delivered one of the opening addresses.
CO-OP recently conducted a quiz on mobile banking strategy. While 66 percent of credit union members are most concerned about convenience or speed, only 19 percent of credit unions called their mobile banking strategy “best in class.”
A small team in Seattle is working to found Equality Credit Union, a financial institution committed to the values and needs of the LGBTQ community.
An incident response plan helps improve the chances that a company will survive the unexpected, and it should take its place right beside credit unions’ business-continuity and disaster-recovery plans.
In-lobby teller terminals deliver a self-service or partially assisted service capability directly at the teller line, next to a teller pod or as a stand-alone unit in the lobby, helping credit unions realize operational efficiencies and encouraging customer relationship-building opportunities.
Partly for her role helping to establish and build a national presence for Credit Unions for Kids, Sarah Canepa Bang is receiving the Herb Wegner award for Individual Achievement. She reflects on the success of the credit union movement’s “charity of choice.”
Our credit union currently uses multiple suppliers for various products and services. We would like to explore ways to streamline our orders to cut costs, be more efficient, and gain control over our internal procurement behaviors. Do you have any endorsed partners that will streamline our operational needs, including office supplies and facility needs?
According to Richard Kansky, president of Green Acres Landscape in Salem, Ore., his relationship with Valley Credit Union has been the key to helping his business survive the recession: “It is so important to be able to sit across the table from someone who understands your business needs and has the authority to address those needs,” he said.
The beneficiary on a Representative Payee account has requested a loan. What do we do? Can the beneficiary use the SSI payments this way?
In the 24 hours since its online disaster relief system was activated, the NCUF has already raised almost $25,000, including a $7,500 donation from the Northwest Credit Union Foundation, to help credit union people affected by Hurricane Sandy.
Seeing an opportunity to serve the needs of Northwest credit unions, Catalyst Corporate has named a second Northwest credit union leader to its board following the purchase of Western Bridge assets.
Yvonne Evers is the owner of YME Coaching & Consulting, LLC, and has been driving credit union leadership and board success for over 20 years. Here she explains taking a proactive approach to building a credit union board.
Patrick Allen, recently nominated to direct Oregonâ€™s Department of Consumer and Business Services (DCBS), invites credit unions to help him truly understand their operations with the belief that regulation can be tailored to fit segments of the financial services industry.
The 2011 NWCUA Convention and Annual Business Meeting will include an important session on advocacy training, offering credit union-specific strategies for navigating the modern political climate.