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From Small Beginnings, a Big Idea Grows

A Northwest woman starts a pre-school from the ground up – with the help of her credit union.

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NCUA: Exam Guide to Include MBL, Commercial Lending Guidance

Effective January, the guidance was sought by the CUNA-League system. The significant news for credit unions represents the latest component of the agency’s online Examiner Guide.

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MLA Amendments: What They Mean for Your CU

The Military Lending Act amendments officially went into effect on October 3.

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WA DCU Issues Bulletin on Powers of Attorney in Vehicle Loan Transactions

The bulletin alerts credit unions that the Washington Department of Licensing (DOL) will not accept powers of attorney executed by a credit union employee on behalf of a member.

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Remembering Terry Belcoe, Former Association Board Member, Longtime CU Advocate & Fixture of Skagit, WA

The North Coast Credit Union President and CEO leaves behind two daughters and a lofty legacy as a community leader in Washington.

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Washington State DFI Releases 3 DCU Bulletins Affecting State Chartered CUs

Bulletins include notice on MBL Rulemaking, suspended following the recent ICBA lawsuit filed against the NCUA.

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DCU Going to Electronic Consumer Complaint Communication

Starting in October, the Washington Dept. of Financial Institutions, Division of Credit Unions, will notify the credit union of the filed complaint through encrypted email with a read receipt upon delivery.

When it Comes to Financial Education, Credit Unions Speak Your Language

Providing free, financial education is part of the credit union DNA. At Clackamas FCU, it’s offered in English or Spanish.

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CFPB Releases Loss Mitigation Principle

Document outlines their principles to provide a framework for discussion about the future of loss mitigation.

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Facility Solutions: New Products for the New Workplace

Paul Seibert of Strategic Link partner NELSON, outlines connecting brand and member experience with branch design.

Integrate Your Lending Tech to Drive Member Value

Strategic Link partner CUNA Mutual Group shares thoughts on connectivity in lending tech to save time for staff, and members.

OnPoint Names New Executives

Veronica Ervin and Cecile Milam appointed Senior Vice Presidents, join Executive Management Team.

Preparedness, Good Service Key for Robbery Training

USAgencies recently completed NWCUA robbery training, providing staff solid grounding should the situation arise, as it did for more than 340 credit unions nationally last year.

Zipwhip Brings ‘Choice Over Voice’ to CUs Looking to Engage With Members

We talked to Mark Johnson of Strategic Link partner Zipwhip this week, who described how Zipwhip allows credit unions to engage with members through text messages to landline phones.

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Marketing Focus with Spokane Federal and Rivermark Community Credit Unions on the Sprint Member Discount Program

We talked to two members on their onboarding with the Sprint Member Discount program, which brings in significant non-interest income for some credit unions while offering value-add discounts for their members.

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Survey Shows Key Strengths, Challenges for Credit Unions With Engaging Members

Anthem talked to a few Northwest credit unions about how they handle member engagement, following a recent Gallup survey showing credit unions outpacing banks.

NCUA: Personal Guarantee Waivers No Longer Required for Member Business Loans

Under certain circumstances, credit unions may now make member business loans without requiring a personal guarantee.

Mechanical Breakdown Insurance Benefits Member and Credit Unions

Guest writer John Vincent details the emergence of mechanical breakdown insurance and how it could benefit credit unions and members, alike.