Romero will guide the Federation in helping credit unions best serve low- and moderate-income consumers and provide affordable financial services to the underserved.
For credit unions, tax season represents an opportunity to serve, as many members need help not only with preparing their taxes, but with planning to use refunds wisely as well. A free webinar next Monday will help credit unions expand VITA programs and improve member service at tax time.
Many misconceptions still surround the LICU designation, and a new three-part webinar series hosted by CUNA and the NFCDCU has been created to inform credit unions about the benefits of the designations and how best to leverage them for their institution and members.
Upcoming trainings in Portland and Seattle will detail the benefits of low-income or community development designation, a status that helped Express Credit Union more than double membership and improve services and technology.
The NWCUA and the NFCDCU are teaming up to provide two education sessions highlighting the work currently being done to bring affordable, sustainable financial services to low-income consumers and underserved communities.
A survey released this week by CUNA and the Consumer Federation of America predicts an increase in holiday spending over the previous year but indicates that consumers are still spending cautiously.