Meet Lauren, Washington ‘Miracle Kid’

Celebrating 30 years since starting in the Northwest, Credit Unions for Kids helps thousands of kids receive medical care through Children’s Miracle Network Hospitals. This is Lauren’s story.

Forward-Looking Debie Keesee Continues Northwest Presence on CUNA Board of Directors

Debie Keesee, CEO of Spokane Media Federal Credit Union, has begun her term on the CUNA Board of Directors, maintaining a Northwest presence on the Board.

Seahawks Fans Bring Smiles, Supplies to Firefighters

In the midst of historic wildfires, NWCUA’s Director of Strategic Partnerships joined with other big-hearted Seahawks fans to deliver supplies and smiles to Washington firefighters.

Get ‘Wild About Saving’ With National Youth Month

April is National Credit Union Youth Month, and CUNA has a host of great materials and ideas to help you engage your younger members in good financial habits.

Selling Financial Products is Similar to Selling Victoria’s Secret: Amplify Keynoter

“Selling insurance is exactly like selling Victoria’s Secret products.” Find out why at Amplify Convention, and learn how credit unions can deepen member relationships by taking a retail approach.

GAO: Data Breach Policies Challenge Even Government Agencies

Merchants and financial institutions aren’t the only ones with data breach headaches. A recent U.S. Government Accountability Office study reviewed eight federal agencies and found that while they “generally” developed data security breach policies and procedures, they inconsistently implemented them.

What Makes O Bee Credit Union’s New Credit and Debit Cards a Success? ‘It’s the Water,’ and a Whole Lot More

Rewards and loyalty programs continue to play a crucial role in credit unions’ efforts to grow their credit card business, but it doesn’t hurt to “think local” and tap into the emotional connections that members and non-members feel for the communities where they live.

Don’t Tax My Credit Union Spotlight: Sound Members Sound Off to Congress

Credit union members signed up en masse to support the credit union tax exemption and the benefits it brings to Main Street. Northwest credit unions offered in-branch opportunities to sign petitions for two weeks in July.

NCA Security & Technology Insights: Work Your Way with Mobile Collaboration

With so many people working remotely, it can be difficult to foster collaboration and spontaneity in the virtual workplace. Strategic Link business partner NCA explains how mobile collaboration tools can re-introduce the human element—and face-to-face interaction—to a workflow dominated by email communications.

Oregon Financial Education Summit Crosses Industry Lines to Help Unbanked Consumers

The average unbanked household spends an average of $800 to $1,000 each year just to cash checks and pay bills. On Thursday, individuals from across Oregon will search for answers together at the 2013 Financial Education Summit. Will your credit union have a seat at the table?

Harborstone, Prevail Announce Plans to Merge

Harborstone and Prevail Credit Unions have agreed to merge, with a member vote expected in the fall. “Joining our organizations gives members even more stability and protection from future economic downturns.”

Communicating for Service Excellence

Lynn Giuliani, president and founder of Progressions, Inc., and a featured presenter at the NWCUA’s Employees’ Conference explains the importance of positive communication in member service and the many subtleties that affect member perceptions.

Marketing without Money: The Secrets to Getting Positive Press

It’s easy for credit unions to find free publicity and exposure—if they know the right steps to take, according to award-winning journalist and author Jeff Crilley.

Compliance Question of the Week

If a member wants to purchase a cashier’s check for $9,975 with a service fee of $50 and pay in cash, is the credit union required to file a currency transaction report (CTR)?

Three Investment Resolutions for the New Year

Catalyst Corporate Credit Union offers three simple strategies to help credit unions maximize investment returns in 2012.

International Credit Union Day Photo Wrap-Up

Credit unions throughout the region spread the cooperative message and celebrated the credit union difference on International Credit Union Day last week.

Can Switch Kits Increase New Member Satisfaction?

Switching to a credit union is already easy, but the process could create a whole new level of new member satisfaction if a simple tool is added.

Oregon and Washington Credit Union Foundations Approve Merger to Enhance Philanthropic Support of the Northwest CU Community

The outreach and rich traditions of the Washington Credit Union Foundation and the Oregon Credit Union Foundation will be leveraged at a higher level as the organizations combine resources in a January merger. Foundation leadership commits to uninterrupted service for the remainder of 2011.