Does Your Bank or Credit Union Need a Chipotle Checkup?

Credit union marketers may have thanked their lucky stars they’re not the public relations agency for Chipotle. They can learn, however, from other businesses’ crisis. Learn more in this article shared by one of the presenters at next week’s NWCUA Marketers’ Conference.

Senator Don Benton Honored

Washington State Senator Don Benton received the Community Impact Award for decades of service to consumers and credit unions. The honors were presented during Credit Union Day at the Capitol in Olympia last week.

Compliance Center: What Compliance Support Does Your Association Offer?

See all the NWCUA’s compliance resources; your question answered on contracting third party vendors; plus this week’s legal briefs.

Submit Your Comments on the NCUA’s Member Business Lending Proposal

Read the NWCUA’s draft comment letter, join a CUNA webinar on the proposed bill, and get your comments in by the August 31 deadline.

Do you FinLit? Does the NYIB Have a Deal for You!

Calling credit union financial educators! The National Youth Involvement Board showcases the best youth financial education resources available at its annual conference in New York July 30-August 1.

Compliance Question of the Week

Do we stop collecting payments on loans for a service member who is now on active duty?

Having an Impact: Does Committee Service Really Matter?

With the NWCUA announcing its committee rosters for 2014 this week, Anthem asked Scott Burgess, Rivermark Community Credit Union’s president and CEO, to reflect on the Oregon Governmental Affairs Committee’s accomplishments in 2013 and look forward to the coming year, when he’ll return as its co-chair.

Compliance Question of the Week

What do we do if a member says he is filing bankruptcy and we just received a garnishment?

Compliance Question of the Week

Our Compliance Question of the Week answers the question, “Can a POA access a trust?”

Compliance Question of the Week

Are new disclosures required for skip payments? The Compliance Question of the Week delves into Regulation Z.

CFPB Issues Proposal to Clarify and Enhance January’s Mortgage Rules

Credit union comments had a significant impact on changes to the CPFB Mortgage Rules. The NWCUA compliance team reports some of the clarifications issued this week are substantial.

Thriving in a World of Shrinking Margins

As asset yields continue to decline, credit unions must be run like a business to improve viability and relevance in the longer term. To do this, many have broken from the conventional focus on member growth, asset growth and products per member, instead asking a different set of questions to reveal eye-opening information.

Compliance Question of the Week

What can we do if a member has declared bankruptcy and only wants to reaffirm on one, but not all, of the loans he or she has with the credit union?

Compliance Question of the Week

The beneficiary on a Representative Payee account has requested a loan. What do we do? Can the beneficiary use the SSI payments this way?

Elder Financial Abuse: Why Does it Happen, and How Can Credit Unions Spot It?

Mary Sroufe will be leading a breakout session at Convention on dealing with elder financial abuse. Here she outlines the basics of financial abuse and offers simple tips to help credit unions identify and curb incidents among membership.

Compliance Question of the Week

Is there a quick reference I can use for advertising compliance?

CFPB Will Protect Confidential Credit Union Information

The CFPB has promulgated a new rule outlining how it will protect privileged information it receives in the course of regulating financial institutions.

Compliance Question of the Week

We are starting to offer Remote Deposit Capture to our members. Is there some sort of Reg CC deposit availability disclosure we need to provide?