Credit Unions Top Banks in Customer Satisfaction

The American Customer Satisfaction Index shows credit unions on top in financial services, while satisfaction with banks falls due to rising fees.

CUNA Mutual Group’s Sachatello on How to Build a Great Brand

Brand marketing expert Susan Sachatello shared the fundamentals of building and maintaining great brands with Northwest credit union leaders at Amplify.

Business Partners Informing Credit Unions About Apple Pay

Credit unions’ card management partners are stepping up to provide information and resources as Apple prepares for the Apple Pay launch.

Apple Announces Mobile Payments System

Apple Pay, Apple’s new mobile payments system, will allow customers to use their iPhones to checkout at participating retailers, using cards from participating financial institutions.

Credit Unions Can Leverage Natural Strengths to Attract Millennials, Study Shows

Whether you call them “Millennials” or “Gen Y,” one thing is clear: Consumers born since 1980 know precisely what they want in a financial institution, a new study shows, and many are finding the “outstanding customer experience” they seek at credit unions.

Target Now Says 70 Million Customers Affected by Data Breach; Personal Information Also Stolen

Target now says that the personal information of more than 70 million customers was compromised at its stores during the busy holiday season, making the data breach one of the biggest thefts of its kind in U.S. history.

Hacked Grocery Chain Urging Customers to Pay By Cash or Check

Shoppers at Yoke’s Fresh Markets and Rosauers grocery stores in Oregon, Washington, Idaho and Montana are being urged this week to pay by cash or check while investigators try to secure a computer network that was hacked over the past two months.

The Secret Sauce That Turns Members into Net Promoters

How can credit unions get the highest net promoter scores, JD Power rankings and win praise in national consumer financial magazines? Jack Antonini knows. He shared the secret sauce with attendees to the NWCUA/CUES Executive Summit.

Re-sequencing Debit Transactions Earn Banks Negative Attention, Profits, Record Penalties

As banks settle multimillion-dollar lawsuits for illegal overdraft policies, credit unions are now being brought into the fray and may soon face the same type of attention and penalties as their for-profit cousins.

Rabobank to Spotlight Global Cooperative Reach at Annual Convention

Rabobank, a global agricultural financial services provider, will showcase its cooperative roots and international reach at the NWCUA Convention and Annual Business Meeting in October. The director of corporate affairs will provide a keynote address.

Earn up to $750 with the Sprint Business Member Referral Promotion!

Sprint, a Strategic Link business partner, is now offering referral rewards on top of the existing savings and discounts already available to new customers.

Is Bank of America Really Backing Off New Fees?

Bank of America has announced plans to cancel its proposed $5 monthly debit card fee, seemingly caving to public pressure. NWCUA CEO John Annaloro stressed that this fee cancellation does not change the fundamental difference between banks and credit unions.

Treasury Department Offers Toolkit for New Savings Bond Procedures

As the U.S. Department of the Treasury takes steps to end the sale of paper savings bonds, it offers a toolkit to help financial institutions navigate the transition to an electronic system.

Citibank Confirms Hacking Attack

The breach exposed the names of customers, account numbers and contact information of around 210,000 individuals.