CUNA Mutual Group Provides Lending & Payment Security Toolkit

Your credit union can truly help members break the paycheck-to-paycheck cycle. Your Strategic Link business partner CUNA Mutual Group provides you with a Lending and Payment Security toolkit. Watch videos of member success stories.

CUNA Mutual Group Provides Lending & Payment Security Toolkit

Your credit union can truly help members break the paycheck-to-paycheck cycle. Your Strategic Link business partner CUNA Mutual Group provides you with a Lending and Payment Security toolkit. Watch videos of member success stories.

Consumer Reports Praises Credit Unions for Excellent Service, Low Fees

93% of credit union members reported being “Highly Satisfied,” compared with 69% of customers from the four largest national banks.

Credit Unions Top Banks in Customer Satisfaction

The American Customer Satisfaction Index shows credit unions on top in financial services, while satisfaction with banks falls due to rising fees.

FinCEN Issues Proposed Rule Enhancing Customer Due Diligence Requirements

FinCEN released a proposed rule to enhance customer due diligence requirements at financial institutions. Find out what it means for credit unions in this week’s Compliance Center. Also: legal briefs and the question of the week.

Nationally Recognized Innovator, Seasoned Customer Support Professional Now At Your Service

“How may we help you?” That’s the question two NWCUA employees in new program roles will be asking credit unions, and they will follow up with hands-on help.

CUNA Mutual Releases Risk Alert Regarding Remote Deposit Capture

CUNA Mutual recently sent a Risk Alert to its bond holders that discussed the potential increased risk that credit unions offering Remote Deposit Capture may face with the Regulation CC Proposed Amendment.

Tell Your Members These Results: Credit Unions 86, Banks 14

If you ask a credit union employee where they think people should put their money—credit union or bank—the winner, of course, is credit union. But how exactly do you explain this to members and potential members? Recent survey results might be of help.

Oregon DMV To Issue Alphanumeric Licenses, ID Cards

Oregon’s Department of Motor Vehicles will begin issuing driver’s licenses and ID cards Oct. 21 that use alphanumeric sequences instead of just numbers. The change may require modification to some technology systems.

FinCEN Issues New Ruling on the Treatment of Armored Car Service Transactions

FinCEN has issued a new ruling on the treatment of armored car service transactions. Our compliance report details the impact on credit unions.

Credit Unions Outscore Banks in Customer Experience Survey

Credit unions again top banks in a national survey rating consumer experience. The Temkin Group measured 10,000 customer opinions of 246 companies across 19 industries.

Compliance Question of the Week

Are we required to implement policies and procedures specifically relating to safe deposit boxes and Bank Secrecy Act (BSA) monitoring? We have heard rumors that the NCUA is asking credit unions to produce and monitor reports that monitor safe deposit box activity.

Retailers’ WAYMISH Philosophy Carries Over to Credit Unions

The NWCUA’s Christine Duncan writes about how WAYMISH, a customer service principle developed for the retail industry, can guide credit unions as they continue to strive for high-quality member service.

FFIEC Releases Supplemental Guidance on Internet Banking Authentication

The FFIEC issued a supplement to the Authentication in an Internet Banking Environment guidance to reinforce the risk-management framework and update the FFIEC member agencies’ supervisory expectations.

BSA, ACP, CIP & U

Treasury’s guidance allows credit unions to honor crime victims’ wish to keep their addresses secret, while also complying with Bank Secrecy Act provisions.