Northwest Credit Union Association and Zipwhip Form New Strategic Link Partnership

A new Strategic Link partner, Zipwhip, can enable your credit union to use existing infrastructure to send and receive text messages.

Communicating for Service Excellence

Lynn Giuliani, president and founder of Progressions, Inc., and a featured presenter at the NWCUA’s Employees’ Conference explains the importance of positive communication in member service and the many subtleties that affect member perceptions.

Efficient Communications Improve Repo Rate

Repo Remarketing writes how credit unions can raise their asset recovery rates above the industry standard of 50 percent.

HR & Training Professionals Meet to Change the Conversation

This meeting was the second of four HR & Training Councils of 2011, designed to facilitate resource sharing among credit union professionals across the region.

Generationally Savvy Principals for Attracting and Retaining Top Talent to Improve Your Bottom Line

Effective communication in today’s multi-generational business world requires careful navigation. Leaders of healthy companies realize that when they proactively address the needs of their top talent their profitability and growth flourish.