Leveraging Self-Service to Create The Ultimate Shared Branch Experience

Self-service and shared branching work together to bring greater efficiencies and convenience to credit unions and their members. Your Strategic Link partner, CO-OP Financial Services, shares suggestions for enhancing your members’ experience.

CO-OP Surpasses Bank of America in Number of Branches

The credit union shared branching network is now third in the nation in number of branches.

NAPA Earthquake Serves as Preparedness Reminder

Recent California earthquake highlights the benefits of shared branching, member education.

CO-OP Financial Services Offers Wide Range of Access and Convenience Services

Credit union members expect the same convenience and reach that the largest banks offer, with anytime access through a variety of channels. With CO-OP Financial Services, credit unions can offer the latest technology to level the playing field.

CO-OP Financial Services Rebrands Its Shared-Branching Network

CU Service Centers and its “swirl” logo and signage are being replaced throughout its shared-branching network by CO-OP Shared Branch, but the mission of CO-OP Financial Services remains the same: to contribute to member convenience, and to help credit unions attract new members.

Wegner Award Winner Sarah Canepa Bang: “This is a big deal to me.”

Sarah Canepa Bang still can’t believe she’ll be on stage before hundreds of credit union professionals early next year, accepting one of the movement’s highest honors—the Herb Wegner Memorial Award for Individual Achievement. In her own words, Canepa Bang answers our questions about her colorful and accomplished career.

Sarah Canepa Bang Wins Wegner Award for Individual Achievement

Sarah Canepa Bang, a key executive with CO-OP Shared Branching–FSCC, LLC and a driving force behind Credit Unions for Kids, wins the 2014 Herb Wegner Memorial Award for Individual Achievement. Before assuming her nationally prominent role with CO-OP-FSCC, LLC, Bang had strong roots with Oregon and Southwest Washington credit unions.

Increase your Branch Network to 5,000 Overnight

While credit union membership continues to grow, consumers still may not be aware of the greatest convenience that separates credit unions from banks: shared branching. Our Strategic Link business partner, CO-OP, wrote the book on shared branching. Read this short article to find out what your credit union and your members may be missing.

“Branch Transformation Roundtable” Webinar Hosted By CO-OP on July 23

Credit unions want to make branch services experiential—cutting edge yet still very personal. A webinar being offered by CO-OP July 23 has some insight. Details are presented in this week’s Strategic Link business partner article.

Consumer Rebranding, Promotion Kicks Off for Co-Op Shared Branch

A rebranding and comprehensive marketing initiative will help to promote credit union shared branching. CO-OP Financial Services launches such a plan later this month. Our Strategic Link business partner shares a look at the available resources.

Credit Union Shared Branching to be Rebranded: Cu Service Centers to Give Way to Co-Op Shared Branch

The widely recognized CO-OP branding will now be applied to the shared branching network, making both the ATM network and shared branching benefits more visible to credit union members.

Diebold, CO-OP Financial Services Introduce ATM with Full-Service Shared Branching Capabilities

Two Strategic Link business partners have joined forces to bring the convenient credit union shared branching model to the self-service channel by deploying the first ATMs allowing complete access to members of participating credit unions.

Strategic Link Question of the Week

Our credit union has been looking at shared branching for more than four years. However, we have been concerned about additional expenses, and our board feels our members would not respond positively to the shared branching transaction experience. Can you help provide some insight on these two issues?

CO-OP Shared Branching Reaches Milestone: 5,000 Branch Locations Nationwide

After a year of accelerated growth following CO-OP’s merger with FSCC, the CO-OP Shared Branching network has grown to include 5,000 live teller branch locations nationwide, making it the fourth-largest branch network with teller service in the U.S.

Meeting Members’ Needs through Convenience

Co-Op Financial Services, a Strategic Link business partner, writes about the many benefits of shared branching. By giving members access to more than 5,000 additional locations through other participating credit unions, your credit union’s footprint grows to become the fourth-largest branching network in the country.

Credit Union Shared Branching Operations Officially Unified

CO-OP Financial Services and FSCC’s agreement to combine operations is now complete, and the two largest credit union shared-branching organizations are one company as of the New Year.

Shared Branching Services Unite as FSCC Votes to Combine Services with Co-Op Financial Services

In a move that unifies credit union shared branching services, Financial Service Centers Cooperative, Inc. announced that it will combine operations with CO-OP Financial Services, effective early in 2012.

Longtime Competitors to Unite in Service to Credit Unions

Northwest credit unions are expected to benefit as Financial Service Centers Cooperative (FSCC) and CO-OP Financial Services combine operations. FSCC President and CEO Sarah Bang said Northwest credit unions were among the first to embrace the shared branching concept.