About the Collectors Council

The Collectors Council provides an opportunity to share challenges, successes, and trends with collection and recovery peers. The demand to keep delinquencies low and recoveries high is challenging for any professional in this field. By meeting regularly with peers, participants can gain a new perspective and share knowledge that will help make this task easier while improving their credit union’s ability to accomplish its goals.

Council Meeting Dates
  • Session One (Zoom Video Conference Only) – Tuesday, March 17, 10 a.m. – 2 p.m. PDT (11 a.m. – 3 p.m. MDT)
  • Session Two (Zoom Video Conference Only) – Thursday, Oct. 22, 10 a.m. – 12:30 p.m. PDT (11 a.m. – 1:30 p.m. MDT)

Session Two - Oct. 22

COVID-19 has had a tremendous impact on credit unions and their members this year, and it will continue to in the months ahead as members struggle with the financial disruption to their lives. Join us for this the last Collectors Council meeting of the year and hear from the collections and bankruptcy experts at Farleigh Wada Witt. They will discuss the latest collection issues arising from the pandemic and provide general updates. They will also be on hand to answer your questions. We will also use part of our time together for facilitated discussion, so please come prepared to share and learn. Questions for the discussion will include: 

  • What is your credit union experiencing in terms of delinquency and charge offs due to COVID-19? What are you anticipating?
  • How has the credit union handled members with financial challenges? What programs has it instituted to help them?
  • Most credit unions imposed a moratorium on fees during the early days of the COVID-19 crisis. Has it reimposed those?
  • What is the credit union doing in terms of long-term planning around collections and COVID-19 crisis management?
  • What credit reporting challenges and questions are arising? 

We will also brainstorm about topics for future sessions. Please be thinking about what you would like to learn and discuss at next year’s meetings. 

Register Now

Thursday, October 22Collectors Council Agenda
10:00 – 10:15 a.m. PDT
11:00 – 11:15 a.m. MDT
Welcome
Will Hall, Director, Legal Advocacy, NWCUA
10:10 – 11:15 a.m. PDT
11:10 a.m. – 12:15 p.m. MDT
Collections Update and Current Topics
Kelley Hodney, Attorney, Farleigh Wada Witt
Michelle Bertolino, Shareholder, Farleigh Wada Witt
11:15 – 11:30 a.m. PDT
12:15 – 12:30 p.m. MDT
Break
11:30 a.m. – 12:15 p.m. PDT
12:30 – 1:15 p.m. MDT
Roundtable Discussion
• What is your credit union experiencing in terms of delinquency and charge offs due to COVID-19? What are you anticipating?
• How has the credit union handled members with financial challenges? What programs has it instituted to help them?
• Most credit unions imposed a moratorium on fees during the early days of the COVID-19 crisis. Has it reimposed those?
• What is the credit union doing in terms of long-term planning around collections and COVID-19 crisis management?
• What credit reporting challenges and questions are arising?
12:15 – 12:30 p.m. PDT
1:15 – 1:30 p.m. MDT
Future Brainstorm Session
Closing Remarks and Greater Good.

Event Location

The remaining 2020 Council meetings will be held via Zoom. Zoom information will be sent to attendees a few days ahead of the event.

Sponsor

Thank you to our sponsor

Council Memberships & Scholarships

Council Memberships

Attend an individual council meeting or purchase a membership for your credit union. Click here to view Council membership options and pricing.

A la Carte Options

Individual Council Attendance: $99

Scholarships

Continued education and training of credit union employees helps keep the Credit Union Movement vibrant and competitive in the financial marketplace. We understand this can take a significant commitment of time and money. The Northwest Credit Union Foundation provides professional development scholarships awarding up to $1,000 per year for selected applicants.

Learn More & Apply

Council Resources

There is a listerv associated with this Council, email [email protected] to get added.

NWCUA Staff Liaison

Your NWCUA Staff Liaison
Will Hall
Director, Legal Advocacy
Direct: 208.297.5877
Toll Free: 800.995.9064 x302
[email protected]

Cancellation & Refund Policy

Twenty-four hour cancellation notice required. Failure to do so will result in a $10.00 fee. Refunds are not available. This program is open to NWCUA Member and Associate Member credit union employees only. For more information about the Northwest Credit Union Association’s Council program, email our AVP of Member Engagement, Carmen Vigil.

Questions or Concerns?

For assistance with registration please contact our Director of Programing, Holly Miller at 800.995.9064 x220 or via email.