About the Collectors’ Council

Register now for 2019 Council meetings! The Collectors’ Council provides an opportunity to share challenges, successes, and trends with collection and recovery peers. The demand to keep delinquencies low and recoveries high is challenging for any professional in this field. By meeting regularly with peers, participants can gain a new perspective and share knowledge that will help make this task easier while improving their credit union’s ability to accomplish its goals.

Council Meeting Dates

  • Session One, Jan. 24, 10 a.m. – 2 p.m. PST (11 a.m. – 3 p.m. MST)
  • Session Two, Aug. 8, 10 a.m. – 2 p.m. PST (11 a.m. – 3 p.m. MST)

Event Locations

Council meetings will continue to be held in NWCUA offices with lunch provided and an opportunity to network with peers. Attendees will now be able to call-in directly from their desks, or convene with a group of their co-workers or peers in a conference room at their credit union. In-person Council meetings will no longer be organized in Eugene, Lewiston, Medford, Pocatello, or Spokane.

NWCUA Idaho Office
2710 W Sunrise Rim Road
Suite 100
Boise, ID 83705

NWCUA Oregon Office
13221 SW 68th Pkwy
Suite 400
Tigard, OR 97223

NWCUA Washington Office
18000 International Blvd
Suite 350
SeaTac, WA 98188

Session 2 Information - Aug. 8, 2019

We knew it was coming, and now it’s here – on May 7, the CFPB issued its Debt Collection Practices proposed rule. The much-anticipated proposal will have a significant impact on third-party collections, but what, if anything, will it mean anything for first-party collectors? In the morning session, we will hear from Farleigh Wada Witt shareholder, Margot Seitz, who will discuss the proposal and what the impact could be on credit union collections. Seitz will also discuss recent court cases and comment on several other collection topics. Later, Bryan Moffitt and Steve Kreitlow, experts from CU Recovery, will present on creating a collections culture of excellence and empowering collectors to positively impact members, and developing a communication strategy that drives improved delinquency outcomes.

Event Details:

Aug. 8, 2019
10 a.m. – 2 p.m. (PDT)
11 a.m. – 3 p.m. (MDT)

10:00 - 10:10 a.m. PDT
11:00 - 11:10 a.m. MDT
Will Hall • Compliance Services Consultant • NWCUA
10:10 - 11:00 a.m. PDT
11:10 a.m. - 12:00 p.m. MDT
CFPB Debt Collection Proposed Rule, Recent Court Cases & Hot Topics
Margot Seitz • Shareholder • Farleigh Wada Witt
11:00 a.m. - 11:15 a.m. PDT
12:00 - 12:15 p.m. MDT
11:15 a.m. - 12:15 p.m. PDT
12:15 - 1:15 p.m. MDT
Move Collectors Out of the Basement: Creating a Positive Collection Culture That Can Impact Your Members
Bryan Moffitt • VP, Business Development • CU Recovery and The Loan Service Center
12:15 p.m. - 12:45 p.m. PDT
1:15 - 1:45 p.m. MDT
Networking Lunch
Included in your Registration if you are attending in a NWCUA office.
12:45 - 1:45 p.m. PDT
1:45 - 2:45 p.m. MDT
Communication Strategy: Collection Call Success
Steve Kreitlow • Education Facilitator • CU Recovery and The Loan Service Center
1:45 - 2:00 p.m. PDT
2:45 - 3:00 p.m. MDT
Roundtable and Wrap Up
Will Hall • Compliance Services Consultant • NWCUA

Register Now

About the Presenters

Steve Kreitlow
Educational Facilitator • CU Recovery & The Loan Service Center

Steve Kreitlow is the Continuing Education Facilitator for the CU Recovery Education Department. He was on the ground floor of the Loan Service Center start-up in 1997.  Starting his career as a collector, Kreitlow has grown with the company, wearing many hats including; managing, overseeing and training Account Service Representatives. 

Kreitlow has a broad knowledge of repossessions, bankruptcy, and experience working with over 50 different collection platforms in over 200 different collection departments. He is uniquely qualified to facilitate CU Recovery’s Building the Foundation Collection training.

His personal goal is to teach collection skills that will make an immediate difference in collection department efficiencies.

Bryan MoffittBryan Moffitt
Vice President of Business Development • CU Recovery & The Loan Service Center

Bryan Moffitt manages the Business Development department for CU Recovery and The Loan Service Center, and has been with the company since 2003. The Business Development department is responsible for developing new business from credit unions, with the focus on opening new markets as well as working within established markets. He also provides management assistance and relationship expertise to the Client Service Department which is responsible for maintaining existing credit union relationships. Over the past 16 years, Moffitt has visited thousands of credit unions to gain valuable knowledge and experience within the collection industry. CU Recovery has worked with over 2,700 Credit Unions nationwide since 1990.

Moffitt is passionate about building relationships with clients and has a genuine interest in helping credit unions manage delinquency and maximize the recovery of charged off accounts.

Margot D. Seitz
Shareholder • Farleigh Wada Witt

With a background in economics, Margot Seitz is able to quickly apply legal principles to the business world, conduct cost-benefit analysis, and simplify complex issues for her clients. She is a rare mix of analytical and compassionate, so is able to maintain a broad practice that encompasses bankruptcy and creditors’ rights, litigation, and estate planning.  
Seitz has a diverse debtor-creditor practice representing all types of parties in all types of insolvency matters. She regularly advises banks, credit unions, other financial service providers, creditors, trustees, and receivers in bankruptcy and receivership proceedings.  Her business intellect and creative problem solving help craft practical solutions to difficult issues. Additionally, Seitz is a member of the Oregon State Bar Debtor-Creditor Executive Committee and the Local Bankruptcy Rules Committee.
She has an equally broad litigation practice where she represents companies and individuals in state-court litigation. Her experience includes real property disputes, construction defect claims, business dissolution disputes, commercial collections, contract disputes, and estate dispute litigation. Seitz’s economics, business, and debtor-creditor experience all come together to help her analyze what potential claims are truly worth.
In her estate planning practice, Seitz focuses mainly on estate and trust administration, probates, and conservatorships. She became an attorney to help people and enjoys serving as a strong advocate for her clients.

Event Sponsor

Thank you to our sponsor:

Farleigh Wada Witt

Council Memberships & Scholarships

Council Memberships

Attend an individual council meeting or purchase a membership for your credit union. Click here to view Council membership options and pricing.

A la Carte Options:

  • Individual Council Attendance: $79


Continued education and training of credit union employees helps keep the Credit Union Movement vibrant and competitive in the financial marketplace. We understand this can take a significant commitment of time and money. The Northwest Credit Union Foundation provides professional development scholarships awarding up to $1,500 per year for selected applicants.

Learn More & Apply

Council Resources

There is a listerv associated with this Council, email [email protected] to get added.

NWCUA Staff Liaison

Will Hall
Compliance Services Consultant
Direct: 208.297.5877
Toll Free: 800.995.9064 x302
[email protected]

Cancellation & Refund Policy

Twenty-four hour cancellation notice required. Failure to do so will result in a $10.00 fee. Refunds are not available. This program is open to NWCUA Member and Associate Member credit union employees only. For more information about the Northwest Credit Union Association’s Council program, email Carmen Vigil at [email protected].