Universal Banker
Job Description:
Essential Responsibilities:
MEMBER SERVICING
- Greet and welcome members and visitors to the credit union in a friendly and professional manner. Provide prompt, efficient and accurate.
- Promote credit union products and services based on member’s needs
- Open Dreamer Loans
- Open new membership accounts.
- Take applications and process consumer loans *
- Provide general and specific service-related information concerning credit union services or policies in-person or by-telephone.
- Respond to members’ inquiries, requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance.
- Perform account transactions and maintenance as authorized, including processing share deposit payments, loan payments, CD transactions, lines of credit advances, and account transfers; disbursing cash and check withdrawals; monitoring receipts, counting cash and performing reconciliations; adding joint owners, completing address changes and competing any other necessary teller functions.
- Refer mortgage loans to Branch Manager.
- May be required to travel to cover other Branches.
CASH HANDLING AND BALANCING
- Open, close and balance cash drawer daily. Maintain drawer cash levels within prescribed amounts.
- Enter night, ATM and mail deposits.
- Handle Vault Teller responsibilities, managing, balancing and balancing flow of cash in and out of the vault.*
- Balance ATM daily. (Part of dual control team.)
OTHER
- Perform various administrative tasks.
- Participate in activities to build new relationships such as business development.*
- Identify and refer potential leads for business development.*
- Mail receipts and checks to members as indicated by policy and procedure.
- Research accounts for deposit, withdrawal, and loan-payment discrepancies.
- Act as role model for teller staff
- Support teller staff with guidance on more difficult transactions
- Assist branch management with filing and record retention of daily reports
- Provide supervisor overrides for cash withdrawals up to $5,000
- Support management in providing feedback on teller performance*
- Open and/or close in absence of supervisor, assistant branch manager and branch manager
- Responsible of supervising the branch in the absence of supervisor, assistant branch manager and branch manager
- Other duties, responsibilities, and projects as assigned.
*All job duties, responsibilities and projects to be performed in accordance with credit union policies and procedures.
*A Universal Banker must be able to competently perform all principal duties and responsibilities required of a Lead Teller.
Credentials, Experience and Skills:
- English/Spanish fluency is required.
- High school diploma or equivalent
- Three (3) to five (5) years of experience in banking or retail.
- Ability to form and maintain strong relationships with internal and external customers.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. - Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data.
- Analytical and problem-solving skills.
- Attention to detail.
- Ability to effectively organize and prioritize work.
- Excellent interpersonal skills.
- Ability to use keyboard and data entry skills.
- May be required to travel to cover other branches.
Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.