Red Canoe Credit Union
POSITION PURPOSE – Provide expert cashiering and other available services quickly and courteously. Presents a pleasing, professional image at all times. Creates opportunities to “cross-sell” the benefits and services of the credit union, referring members to appropriate personnel as needed. Maintains integrity and security of assigned cash funds. Develops and maintains exemplary public relations skills, and excellence in over-all job responsibilities.
ESSENTIAL JOB FUNCTIONS
- MEMBER FOCUS/TELLER DUTIES – Assist members with their accounts over the telephone, in drive up, or at the front teller line. Help them with transfers, withdrawals, deposits, Visa advances, address changes, counter checks, safe box entry, close account, skip payments, etc. Adhere to check limit acceptance guidelines based on designated authority level. All items above the stated limit will require approval from the approved level of authority teller or above. Assist guest members with allowed shared branching transactions. Run totals to verify that incoming checks balance.
- POLICY COMPLIANCE – To comply with the rules and regulations of the Credit Union, as well as department policy to minimize losses. Meet BSA and CTR compliance guidelines.
- AGGREGATE TELLER BALANCING RECORD – Maintain over and short GL within acceptable limits. Account for all moneys assigned and handled. Maintain acceptable cash drawer limits.
- SALES & SERVICE PERFORMANCE – Effectively refer products and services and their features and benefits as outlined in the CUNA “Creating Member Loyalty” program. Track referrals, member relations and contacts using the program software. Make quality product service referrals to existing members and non- members. Sales efforts may include, but not limited to, referrals, Sales and Service mystery shops, overflow incoming calls and out bound service calls.
- DECISION MAKING AND JUDGMENT – The ability to make sound decisions that are timely, well researched and reflect an awareness of impact. Effectively identify potential fraudulent situations and negotiable items to prevent loss.
- SELF/TIME MANAGEMENT – Work independently with minimal supervision and use effective time management, while maintaining control /oversight of all assigned projects and responsibilities.
- TEAMWORK AND COOPERATION – Promote a positive, productive, and professional working environment. Engaging in the practice of cooperation, understanding, respect and sensitivity for coworkers and members alike.
OTHER BASIC DUTIES
- Punctual, dependable, and cooperative
- Remain accurate and consistent throughout all transactions.
- Process and post lobby and night drops as needed.
- Refer credit union products and services.
- Keep work -station clean and organized; keep supplies stocked to ensure preparation and promptness to meet our member’s needs.
- Research problems for members.
- Post mail as needed.
- Accurately receive and disburse coin and currency.
- Learn and use the names of regular members.
- Develop computer skills required to meet job expectations. Balancing of checks and currency.
- Maintain thorough knowledge of Red Canoe Credit Union services.
- Observe all Red Canoe Credit Union policies and department procedures.
- May cross-train within the department for back-up purposes.
- Other duties as assigned.
- Must be bondable.
- Friendly and outgoing.
- High degree of accuracy.
- Working knowledge of Red Canoe Credit Union services.
- High school diploma or equivalent.
- Teller training or cash handling experience.
- Basic office skills/minimum typing speed of 20
- Complete the appropriate Teller Pathway necessary for promotion.
- Ability to hear by telephone and in person.
- Ability to read English by sight; and, both speak and write English.
ESSENTIAL MENTAL, PHYSICAL & ENVIRONMENTAL DEMANDS
- General – The physical demands described here are representative of those that must be to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- Physical – Office mobility required. Approximately 20% standing, 70% sitting, 10% walking, as need demands. Possess sufficient manual dexterity to skillfully operate standard office equipment including a computer or typewriter keyboard, 10-key calculator, facsimile machine, photo copier and telephone. Other demands include talking, handling & reaching, seeing (corrected vision) and hearing in normal range. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. A telephone device to enhance hearing will be provided if needed. Occasional light lifting. The employee must occasionally lift and/or move up to 30 pounds. Periodic inter-branch or interdepartmental access may be required, including for distribution and access to various materials, equipment, meetings, etc. Storage and retrieval of materials, maximum reach required is 84 inches.
- Mental – Mental effort required involving considerable organization, planning and analytical efforts with superior communication. General demands include alertness, memory, observation, empathy, ingenuity, learning ability, problem solving; patience; initiative; objectivity, creativity, speaking ability, reading and writing ability, judgment, persuasiveness, concentration, flexibility, precision, and auditory discrimination.
- Environmental – Minimal discomfort from heat, dust, air conditioning. The noise level is usually moderate, including external road noise. Transport within remote branch and/or main office/facility may be single or multilevel (as required) including a variety of stairways, elevators, etc. Exposure to computer and other electronic equipment. Lunch/break area exposed to microwave. Facility is 100% free of tobacco smoke.
- Equipment – Essential equipment used includes, but may not be limited to telephone, personal computer, other on-line computer terminal(s), calculator, and office security systems. Non-essential equipment generally includes paper shredder, typewriter, photocopy machine, facsimile (fax) machine, etc.