Credit Union:



Eugene, Oregon



Job Description:

Starting pay range: $126,480 – $158,000 annually

Location: Onsite work environment in Eugene, Oregon

As a Leader:

  • Hire, schedule, develop, coach, and assess assigned team members which result in a high-functioning and effective organization that results in a competitive advantage of providing best-in-class member service.
  • Develop goals for each team member which align with organizational goals.
  • Oversee performance management with the guidance and assistance of Human Resources if it moves into disciplinary action.
  • Ensure all assigned team members have a development plan in place.
  • Complete quarterly feedback meetings for all assigned team members.
  • Maintain a cohesive, highly trained, and motivated team who effectively meets daily department demands and long-term organizational goals.
  • Provide consistent communication to their teams to ensure they understand the objectives and organizational goals and how each contributes to these.
  • Consistently monitor communication channels and ensure that priority messages are being shared with teams.
  • Encourage team members to consistently improve processes and use available resources to automate and create economies of scale when possible.
  • Drive constant improvement in both Employee Engagement Scores and Net Promoter Scores.
  • Lead team members through change management effectively when required.
  • Establish and maintain commitments and professional business relationships with team members, members, vendors, the community, professional organizations, and credit union trade organizations.
  • Work collaboratively with other areas with a focus on positive outcomes and meeting goals and set other agendas aside.
  • Play a positive role in the development and growth of assigned team members through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly effective, cross-trained staff.
  • Consistently use the Advantage Framework, including cascading communications and supporting and committing to the determined objectives, initiatives, and strategies.
  • Embrace their own learning and development and always look for ways to become an even more effective leader.
  • Use self-awareness and communication skills to effectively collaborate with other departments and areas.

To support Infrastructure:

  • Ensure the ongoing process/system capabilities associated with projects and manage any changes required to meet or exceed expectations established in project designs.
  • Work hands-on with application support, development, and vendors and research, diagnose, troubleshoot, and identify solutions to resolve issues in production systems.
  • Create and manage infrastructure capacity plan to meet current and future demands.
  • Research and recommend new infrastructure to improve Total Cost Ownership (TCO) and service availability.
  • Plan, develop, implement, and maintain Service Level Agreement (SLA)/Operational Level Agreements with internal and external teams. Manage operational and support management including escalation and incident management procedures and execution.
  • Make strategic recommendations relative to testing scenarios, staffing, and budgeting to promote the proper level of risk-based testing, ensure positive outcomes, and maximize revenues.
  • Track, monitor, and close escalated production support issues. Document activities and resolutions.
  • Support system audits by maintaining accurate and comprehensive documentation.
  • Ensure processes and systems are in place for backup, business continuity, and disaster recovery.
  • Provide emergency support as necessary, including after-hours. Develop on-call processes and plan for rotating weekends, holidays, and off-hours support schedules.

As a Business Partner:

  • Develop and maintain strong partnerships with external vendors related to infrastructure acquisition.
  • Work closely with stakeholders throughout OCCU who may hold primary relationships with third-party vendors to ensure that all development, testing and troubleshooting, and/or escalation issues get addressed in the most efficient and effective manner possible.
  • Conduct vendor due diligence as appropriate.

To thrive in this role, you must have:

  • A minimum of five years of directly related management experience.
  • Demonstrated experience in financial services.
  • Demonstrated experience managing third-party vendors and/or resellers.
  • Demonstrated experience migrating and implementing enterprise solutions in a public or hybrid cloud environment.
  • Demonstrated sound knowledge in configuration design/controls/PCI compliance.
  • Demonstrated advanced system knowledge of Cisco UCS, NetApp, Cisco routers and switches, Firewalls, VOIP, Office 365, Microsoft Windows, Group Policy, IIS, SQL Server/relational databases, Active Directory, ServiceNow, Virtualization, High Availability, and Project Management.

Qualified candidates for this position will have the relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without accommodation.

OCCU is an Equal Opportunity Employer