Credit Union:

TwinStar Credit Union


Lacey, WA



Job Description:

Invest in People. Empower Success.

Technical Project Manager

This position is responsible for supporting the Project Management Office (PMO) with a high level of technical expertise as well as organization, leadership, and communication skill. This position is instrumental in the planning and management of both technical and non-technical projects that support new and current business, driving for continuous improvement across the organization.

Status: Full-Time, Exempt

Location: TwinStar Credit Union offers remote work from the following states only; Washington, Oregon, Idaho, Florida, New Mexico, Texas, Alabama, Arizona, Tennessee, Kansas, and Maine. You must reside or be willing to relocate to one of the approved listed states before first day of employment. TSCU does not offer relocation assistance.

Salary: $69,216.80-$86,521.00/annually depending on experience and qualifications.


Essential Functions and Tasks

  • Create project charters and, build out of project schedules, and effective management of large cross-functional teams.
  • Leads cross-functional project teams with a continuous improvement mindset to deliver medium to large projects focused on driving business process optimization and alignment of business functions across all departments.
  • Manages multiple projects simultaneously in accordance with TwinStar’s established project management methodologies.
  • Directs project activities, creates schedules, identifies & resolves risks, facilitates meetings, identifies dependencies, and proactively manages the project timeline
  • Analyzes, summarizes, and presents on project status, issues, risks and mitigation plans to stakeholders and senior leadership. Works cross-functionally to gain alignment, resolve issues and drive action.
  • Aligns projects to larger program goals ensuring the project meets its objective while supporting and adding value to the overall program roadmap.
  • Acts as a neutral third-party in evaluating business process and leverages process mapping skills to identify and recommend process improvement opportunities in harmony with project delivery.
  • Defines, tracks, and reports on measurable outcomes for programs.
  • Tracking, processing, and documenting multiple initiatives for effective change management communication across departments.

Education & Experience Required


  • High school graduate or GED


  • 3+ years Project Management, including all elements of scope, time, cost, risk, and managing cross-functional teams in a financial or operations environment.
  • 3+ years Business Process Improvement to include process mapping and optimization.
  • 3+ years Change management and communication planning.

Education and Experience Preferred:


  • BA Degree in a related field


  • 5+ years Project Management, including all elements of scope, time, cost, risk, and managing cross-functional teams in a financial or operations environment.
  • 4+ years Business Process Improvement to include process mapping and optimization.
  • 4+ years Change management and communication planning.

We invest in people and empower success.

At TwinStar Credit Union, we offer our employees rewarding careers serving our members and communities. Our approach is centered on the member experience while creating “Digital First” solutions. We know our employees do best when they are cared for. The experience created for members and employees is our difference.

Our Experience Principles are:

1. Make it easy for us

2. Deliver us value

3. Empower us

4. Care about us

5. Know us

Through these principles, we recognize that investing in the growth and development of others is a measure of success. At TwinStar, we are deeply committed to creating an environment where members and employees feel empowered to bring their whole and authentic selves to each experience. We embrace and celebrate our diversity in individuals and in thought while striving for inclusion in all we do.

Career Development

Being an employee of TwinStar Credit Union is so much more than a job. It’s a place of belonging, where each employee is surrounded by others who support in a way that helps ensure the ongoing success of all.

We recognize that investing in the growth and development of our employees is one of our most important measures of success.

The experience of our members ultimately ties back to the experience of being a successful and well-developed TwinStar employee. It begins with a full Onboarding program – a multi-day learning experience geared toward helping new employees feel welcome, connected, included, and engaged. But that’s just the beginning!

Other opportunities for growth include:

  • A vast library of curated online learning content, developed by in-house professionals or through reputable industry partners.
  • Coaching and mentoring using proven methods and techniques.
  • Engaging and interactive instructor-led training, facilitated by seasoned experts.
  • Networking with industry professionals in the Pacific Northwest and across the country.
  • Tuition assistance to open doors to professional licensure, certification, or degrees of study.
  • In-house Employee Resource Groups, creating inclusive micro-communities to use your voice

Status: Full-Time, Exempt

Location: This position is hybrid and based out of Lacey, Washington. Some duties will be performed remotely and some in an office setting. Must be able to travel to services areas of TwinStar Credit Union and to our Cornerstone office on a regular basis (minimum 2 days per week).

Salary: $69,216.80-$86,521.00/annually depending on experience and qualifications.