Credit Union:

Kitsap Credit Union


Bremerton, WA



Job Description:


Kitsap Credit Union is growing and has a job opening for a full-time hourly, hybrid work eligible Support Services Specialist to work out of our beautiful corporate office in Kitsap County Washington, in downtown Bremerton. This team handles critical Credit Union processes and works with many regulatory bodies. This position processes and supports payment transactions and KCU internal records. This team manages the back end of ACH, wires, cards, and ATMs just to name a few. They also work closely with the branches to help resolve issues. The department leaders believe in cross training; you will learn multiple functions within the department as well as have input on making changes. They are a fun, friendly, team who know each other well and work together to meet the deadlines they are on.


Quick Facts

Seniority level: Individual Contributor

Reports to: Support Services Manager

Employment Type: Full-time, hourly $22.04+ Depending on Experience

Working hours: Monday – Friday

Grade: Six

Industry: Banking

Job Functions:  ACH, Payment Operations


Some of What You’ll Do

  • Maintain day-to-day contact with internal teams, external partners, and members. Provide technical support and serve as a reference on payments and internal records issues.
  • Process, verify and reconcile transactions. Research and resolve transaction exceptions, disputes, and adjustments.
  • Identify, recommend, and assist in implementing workflow improvements.
  • Process and reconcile all ATMs and ATM, debit, and credit card transactions, adjustments and disputes and complete quarterly.
  • Audit reports- track and resolve any issues identified.
  • Vendor management.
  • Process all phases of ACH and Fedline transactions accurately and timely.


Basic Qualifications

  • High school diploma or GED
  • Three or more years of financial institution experience
  • Two or more years of experience working in a back office support capacity, such as ACH, Fedline, Visa, and/or ATM networks
  • Demonstrated working knowledge of payments , industry, and regulatory knowledge
  • Demonstrated working knowledge of basic accounting, payments , industry, and regulatory requirements


Preferred Qualifications

  • AAP Certification


Who We Are
The Pacific Northwest is a great place to call home. That’s how we at Kitsap Credit Union have felt ever since we opened our doors in 1934 within the Puget Sound Naval Shipyard. Starting off as Navy Yard Metal Trades Credit Union, we’ve undergone a few name changes but our commitment to serving the community has never changed.


Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.


******Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******