Credit Union:

WECU

Region:

Mount Vernon, WA

Closing:

3/10/2023

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Expectations

  • Contributes to the organization’s mission statement and goals by providing the highest quality of service, cross-selling additional services, and treating each person professionally, with warmth, courtesy, and respect.
  • Demonstrates the Core Value ‘Show Up to Serve’ by bringing a sense of urgency to their role.
  • Makes a personal effort to make members feel they belong and are important to the credit union.
  • Successfully incorporates concepts of Deliver Value, Create Loyalty in daily behaviors and interactions with both internal and external members.
  • Effectively interviews members to identify needs; proactively explains and refers available financial products and services to strengthen the member relationship.
  • Performs such other member service functions as needed and assists others to complete tasks and work assignments

Service Activities

  • Along with Service Consultants, supports the branch by processing a wide variety of transactions including but not limited to deposits, withdrawals, transfers, loan payments and wire transfers, based on branch need.
  • Processes Safe Deposit Box rental, access, maintenance, and closure.
  • Provides Notary Public services.
  • Provides account origination and maintenance services including:
  • Opens, processes alterations, updates, and/or closures of all WECU account types including personal, specialty, youth, and small business accounts.
  • Resolves account discrepancies and answers complex members questions.
  • Maintains a broad knowledge of all types of account ownership and account classifications to assist members in making the most effective use of credit union services.
  • Examines, evaluates, and authorizes or makes recommendation on approval of borrower applications for consumer loans.
  • Interviews applicants to obtain necessary information, analyzes financial status and credit history to determine feasibility of granting loans.
  • Utilizing lending authority, and in accordance with sound underwriting practices, approves or submits applications to underwriters for verification and recommendation.
  • Resolves loan discrepancies and answers complex members questions.
  • Identifies additional or potential lending opportunities in each interaction to further assist the borrower as well as increase the credit union’s loan portfolio.
  • Ensures the protection of the credit union’s interests in matters of adequate documentation and adherence to policy, laws, regulations, and the exercise of sound credit decisions.
  • Refers WECU financial products and services to ensure member satisfaction.
  • Assists in sales and service efforts for Retail, Home Loan Center, and Business Banking.
  • Other duties may be assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required. Minimum 1 year experience as a WECU Service Specialist or related experience in a similar role at a financial institution or 3 years customer facing or sales experience in a retail environment may be accepted instead. Relevant training and/or lending experience in a credit union, bank, or other financial institution preferred. Spanish fluency is a plus.

NOTE: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

COMPENSATION: 

The salary range for this position is from $22.86 to $32.27 per hour.

WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

ABOUT WECU: 

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 130,000 members and over $2.3 billion in assets.

It is WECU’s mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.  We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.