Salal Credit Union
Region: Seattle, WA
Contact: Katie Caldwell
Email: [email protected]
The role of the Recovery Specialist is to collect delinquent accounts in a responsive and professional manner. Our Recovery staff work with members to ensure that their accounts are in good standing to help them meet their goals of financial well-being.
-Analyze delinquent account records to determine appropriate and cost-effective collection approaches.
-Notify debtors by telephone or letter of legal obligation to pay. Explain related laws, rules and regulations, and policies and procedures to debtors. Answer questions and resolve account problems. Attempt to obtain voluntary payment of accounts.
-Interview debtors to determine ability to pay and negotiate payment agreements. Advise debtors of payment options and actions that may result from non-payment of debt. Document all collection activities.
-Monitor payment progress, select, and send appropriate form letters and compose a variety of collection letters to address individual circumstances.
-Locate responsible parties utilizing skip-tracing methods.
-Identify and refer cases requiring legal action. Work with attorneys to administer accounts in litigation, foreclosure, repossession, recoveries and bankruptcy.
-Prepare reports of collection activities and account status. Prepare and execute payment agreements.
-Market all Credit Union products and services as member and prospective member needs are determined.
-Review and complete Collateral Protection Insurance updates, including making changes to the respective loans. Balance the CPI account weekly.
-Complete respective queues as assigned by Member Solutions Manager. Designate appropriate follow up time as directed.
-Process payments and SKIP payments using debit card information over the phone.
-Review Bankruptcy petitions and file on behalf of Salal Credit Union. Monitor Bankruptcy queues and determine timely follow up.
-Review, document and respond to credit reports on a weekly basis.
– 2 years or more experience as a successful collector with experience and knowledge in collections including litigation, foreclosure, repossession, recovery and bankruptcy for a minimum of two years.
– Ability to: express thoughts clearly and concisely, both verbally and in writing; interact positively with co-workers, management and the public; listen to cues and ask proactive questions to select appropriate product or service to sell or refer; market products and services in a manner that is responsive and professional; influence and follow-up with others to set deadlines and meet commitments; research and investigate information to determine course of action; handle a high-volume of collections.
High School Diploma or GED required.
Physical Requirements: Sitting or standing continuously for periods of four hours, communicating verbally, communicating in writing, faculty of seeing and hearing and operating a keyboard. Lifting and carrying usually not to exceed 20 pounds.
Mental Requirements: Interpersonal interactions, problem solving, analyzing/evaluating, decision making, discretion/confidentiality, math skills, teamwork, read/write/speak English, creativity and task handling.
Working Conditions: Work is performed in an office environment or potentially from a remote location, but also requires mobility within the office. Must be able to report to work during inclement weather conditions. May be required to travel to other Credit Union facilities and various locations for job related training, meetings and events.
Salal Credit Union is an Equal Opportunity Employer