Gesa Credit Union

Southeastern Washington

Staff

Lisa Sarnowski
lsarnowski@gesa.com
(508) 378-3100

12/31/2017

Job Description:

Gesa Credit Union is seeking dynamic, experienced Personal Financial Services Representatives II for our South Richland & Pasco Member Service Centers.  Under the general supervision of the Retail Sales & Service Manager, the Personal Financial Services Representative II is responsible for servicing member’s financial needs and transactional requests as related to all aspects of their accounts. The focus of the position is to educate members on credit union products and services to expand their total financial relationship. Provide members with exceptional service in accordance with the core values of the credit union. Perform all basic functions of branch operations in the areas of Consumer Lending, new and deposit accounts and teller services. Perform other related duties as assigned by Supervisor. The Personal Financial Representative II may be assigned to other branches in the Region based on business needs.
Essential job functions include, but are not limited to:

  • Meets individual standards in branch productivity which support the achievement of team goals.
  • Responsible for proactive sales initiatives. Identify follow-up activities in accordance with established procedures and quality standards.
  • Build positive relationships with members, assess member requirements, and recommend financial solutions.
  • Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
  • Attend credit union training sessions, conferences or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
  • Achieves established member service rating goals (Based on Quarterly Surveys).
  • Display mutual respect, trust and dignity, acting in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times. Control risk and manage operations in a safe and sound manner.
  • Ability to understand, open and discuss Trust Accounts and IRAs.
  • Display a thorough understanding of home equity loans and be able to discuss and process accurately.
  • Frequently performs all consumer loan, new/deposit account and teller functions to maintain working knowledge of essential functions, products and services.
  • PFSR II personnel must also possess the ability to understand, open and discuss Trust Accounts and IRAs.
  • PFSR II personnel must also possess the ability to assist members with deceased-owner accounts and other complicated accounts and perform proper distributions.
  • Perform all credit union functions as needed while following credit union policy, procedures and guidelines.
  • Confirm new member identification and financial history meets standards required by the credit union prior to granting account and service access.
  • Manage areas of responsibility in a safe and sound manner at all times.
  • Utilize appropriate resources to resolve routine and complex member problems accurately and effectively accomodate member’s requests the first time.
  • Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.  Consistently display respect for all areas of diversity and levels of knowledge.
  • Ability to assist members with deceased-owner accounts and other complicated accounts and perform proper distribution.
  • Display and support Gesa Leadership Value, Branch Service Standards and Internal Service Standards.
  • Report for work on time, as scheduled by the supervisor. Regular attendance is an essential/significant function of this position.

Basic Qualifications:

  • Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school; or equivalent additional experience.
  • Three (3) to Five (5) years of similar or related experience.
  • Three to five years similar or related experience
  • Possess NMLS Mortgage Loan Originator Identification (MLO) Number or meets requirements to obtain NMLS MLO Identification Number.
  • Experience with standard office equipment, MS Office and Outlook software and teller programs.
  • Demonstrated and sustained interpersonal skills to relate effectively and professionally to members, the public, and colleagues.
  • Some travel may be required to fulfill duties, career development, and/or responsibilities.
  • PFSR II personnel must also possess the ability to understand, open and discuss Trust Accounts and IRAs.
  • PFSR II personnel must also possess the ability to assist members with deceased-owner accounts and other complicated accounts and perform proper distributions.
  • A valid Driver’s License is required.
  • Credit Union experience in a financial institution or in a retail or service related position including lending, new accounts, or a combination.

Physical Requirements:

Per the Dictionary of Occupational Titles, this is considered a sedentary position.

  • Frequent sitting (31-70%).
  • Occasional walking (11-30%).
  • Seldom standing (1-10%).
  • Ability to lift up to 10 lbs. frequently, including negligible forces.
  • Ability to lift up to 20 lbs. on a seldom basis.
  • Frequent repetitive hand and wrist motions.
  • Work environment is indoors, in a clean office area.

Must pass a credit/background check, pre-employment drug screen, and skills assessment.

Gesa reserves the right to not hire any relatives or those in a close personal relationship with any Gesa employee, Board member of Supervisory Committee member.

Gesa Credit Union is an Affirmative Action/Equal Opportunity Employer, encouraging women, minorities, individuals with disabilities, and veterans to apply.
Gesa Credit Union is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Gesa Credit Union will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.
https://www.gesa.com/pdfs/careers/eeo_policy_statement.pdf