Credit Union:

SELCO Community Credit Union

Region:

Springfield, Oregon

Closing:

10/2/2022

Job Description:

Operations Support Clerk

Location: Springfield, Oregon

Work Location: This position is only eligible for in office/branch work arrangements

Employment type/status: Regular, Part-Time (20-25 hours/week)

Benefit eligible: eligible for some benefits

FSLA status: Non-exempt

Required schedule/availability:  Monday-Friday 3pm-7pm with Saturday hours between 9:30am-3:30pm

ABOUT SELCO:

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

SELCO Community Credit Union is an Equal Opportunity Employer.

ABOUT THE POSITION:

SELCO Community Credit Union is looking for a part-time Operations Support Clerk to join our team at our Corporate Headquarters location in Springfield, Oregon. This position will complete a variety of clerical tasks in support of the Operations Support department. The successful candidate brings at least six (6) months of customer service experience. To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/why-selco/careers/!

Essential job duties include (please see the position description for a comprehensive list):

  • Assist with processing member transactions received through mail and electronic payment channels with a high level of speed and accuracy. Process adjustments and communicate changes to members.
  • Fulfill verification, payoff, and research requests. Document and communicate results and take action to resolve system errors that are discovered.
  • Ensure quality control and adhere to established procedures regarding handling of negotiable instruments and sensitive information.
  • Perform necessary actions on accounts to mitigate loss, including reporting suspected account abuse or fraud.
  • Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
  • Participate in creation and maintenance of internal educational materials and training for Operations Support processes and procedures.

Skills and abilities include (please see the position description for a comprehensive list):

  • Effective and professional communication skills in person, over the phone, and in writing including through electronic channels.
  • Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people, Value them. Ask how you can help. Listen.  Help them. Invite them back.
  • Sophisticated computer and software skills, including Microsoft Office 365 applications.
  • Good understanding of computer transactions needed to perform operational tasks with the ability to read histories and interpret account activity.
  • Effective interpersonal skills with the ability to build strong, collaborative relationships with individuals and groups at all levels both within and outside the Credit Union.
  • Excellent time management, prioritization, and organizational skills with a high level of initiative, responsibility, and accountability, including flexibility to adapt to changing business needs and deadlines.

Required Education and Experience

  • High school diploma or equivalent; and
  • At least six (6) months of customer service experience; and
  • Must be bondable.