Credit Union:

Rivermark Community Credit Union





Job Description:

Primary Duties & Responsibilities

  1. Provides exceptional member service including making eye contact, welcoming and greeting members and demonstrating willingness and interest to help by body language and a friendly tone of voice.
  2. Monitors lobby traffic to ensure members are being helped in a timely and welcoming manner.
  3. Ensures branch lobby is neat and presentable at all times.
  4. Consistently establishes rapport and works to identify needs during each member interaction.
  5. Assists members using the Personal Teller Kiosks (PTKs). Educates members to make them comfortable and competent using the interactive technology.
  6. Follows the Credit Unions written policies and procedures to ensure compliance with all required regulations and to prevent fraud and losses.
  7. Utilizes scheduling software to assist with and track scheduling member appointments.


High school diploma or equivalent. Minimum one-year customer service experience or a retail sales environment. Experience in a financial institution/and or professional service environment is a plus.

Requirements Skills, Job Knowledge & Abilities

  1. Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Ability to exhibit an inherent ease with others.
  2. Ability to consistently engage in, and demonstrate enthusiastic and effective communication.
  3. Ability to maintain confidentiality and project professional demeanor.
  4. Ability to tactfully approaching people in the branch who are not complying with Credit Union policies (wearing sunglasses, behaving inappropriately, etc.).
  5. Ability to acquire knowledge of Credit Unions products and services.
  6. Good listening skills and the ability to quickly assess member needs.
  7. Ability to use judgment and discretion when handling confidential member account information.
  8. Demonstrates reliability by being punctual and adhering to the daily work schedule.
  9. Ability to keep workspace organized and tidy.
  10. Must be willing to wear small remote security alert device.