Credit Union:

Salal Credit Union





Job Description:


This team works in a hybrid arrangement of 3 days per week in-office and 2 days per week remote. Eligibility for remote work would begin after your initial training period of 90 days. The schedule for this position is Monday-Friday 9:00am to 5:30pm. The Mortgage Servicing team works out of our corporate headquarters in the Northgate neighborhood of Seattle.

The salary range for the Mortgage Servicing Supervisor position is $63,000 – $76,000 annually, depending on experience.

Responsibilities of this role include:

  • Coaching and development of the Mortgage Servicing team.
  • Ensuring that Servicing staff responds to members and other credit union staff in a timely manner, providing accurate and concise information.
  • Oversight of data integrity and control reports to ensure risk is identified and appropriately addressed. Member’s escrow accounts are established correctly and maintained, within due dates. This includes paying of property taxes, homeowner’s hazard and flood insurance, and payment of private mortgage insurance.
  • Internal subordination requests are processed accurately and in a timely manner.
  • Accurate execution of our annual escrow analysis, preparing disclosures, ensuring the servicing staff is knowledgeable around this subject to ensure top member service is provided.
  • Ensuring that Members Private Mortgage Insurance is evaluated and removed per investor and federal guidelines.
  • Mailing and delivery of our Annual Private Mortgage Insurance disclosures to our mortgage members.
  • Analyzing and updating Adjustable-Rate Mortgage loans in accordance to policy.
  • Executing of month-end on time and accurately, including mortgage reports, participation reporting and remittance.
  • Changing rates monthly in FICS/Mortgage Servicing Admin
  • Processing mortgage loan payments through the FICS system, in addition to the reconciliation of our member’s mortgage accounts, mortgage general ledgers, and other investor-related functions such as FNMA and other Investor reconciliation and remittance of funds.

The ideal candidate will have:

  • 2+ year of supervisory of management experience is required.
  • 2+ years of mortgage servicing experience desired. Mortgage lending operations or processing experience or consumer loan servicing experience will be considered.
  • The desire to mentor and coach a team of Mortgage Servicing professionals.
  • Experience writing effective and accurate procedures.
  • Ability to train and upskill team members with varying levels of skills and knowledge.
  • Experience with GL balancing or previous experience in Accounting.
  • Proven organizational skills and effective follow-up skills.
  • Ability to handle high transaction volume accurately.