Credit Union:
Oregon Community Credit Union

Region: Eugene, Oregon

Type: Staff

Contact: Kim Antram
Email: [email protected]

Closing: 7/17/2019

Job Description:

Oregon Community Credit Union (OCCU) is looking for a Mortgage Operations Manager. If you have matching experience and want to work for a local Credit Union, consider applying today!

The Mortgage Operations Manager oversees the day to day administrative operations of the Rate Lock Desk and Disclosure Desk, while also providing support to the Mortgage Loan Officer team. This manager role is responsible for supervising, training, monitoring and motivating staff. The role also covers a broad area of responsibilities within Secondary Marketing including best execution, pooling, model maintenance, reporting and analysis. The Mortgage Operations Manager plays a key role in the Mortgage Department’s success in selling and servicing loans sold to the Secondary Market while ensuring compliance with applicable laws/regulations governing residential mortgage loan applications and applicable disclosures. They are expected to perform multiple functions across the Secondary Marketing area, inclusive of routine operational work, report building and trade support. They generate and evaluate reports to monitor the lock pipeline. They oversee and implement policies and procedures to enhance accuracy and efficiency with a focus on regulatory compliance, transparency and customer service to our borrowers, loan officers, processors, closers and funders.

As a not-for-profit financial institution, we strive to provide remarkable value and unparalleled personal guidance with every interaction. We focus on member service, community involvement and providing value to our more than 150,000 members with every decision we make. In exchange for high levels of work performance, dedication and innovative thinking, we are committed to providing our employees with a challenging, fun, open and engaging work environment that motivates them to stay with us over the long haul. Benefits include a robust 401(k) program with employer match after 6 months; medical, vision and dental coverage that starts the month after hire; life insurance and much more. 

Location: Eugene, OR

Beginning Salary Range: $71,879 – $89,848 per year

To find out more about OCCU career opportunities, visit us at: https://www.myoccu.org/current-career-opportunities.   

If you want to apply directly to this opportunity, click here: https://myoccu.preview.clearcompany.com/careers/jobs/165d694e-d3fd-f2f3-3193-e50bda0e2429/apply?source=1067504-CS-22573.  

Job Responsibilities:

Functional Leadership:

  • Hire, schedule, develop, mentor, coach and assess team members. Oversee disciplinary action with the assistance of Human Resources (HR).
  • Ensure all assigned employees have a development plan in place.
  • Complete quarterly feedback meetings for all assigned employees.
  • Maintain a cohesive, highly trained and motivated staff sufficient to meet daily department demand and long-term organizational goals.
  • Drive constant improvement in both Employee Engagement Scores and Net Promoter Scores.
  • Establish and maintain commitments and professional business relationships with employees, members, vendors, the community, professional organizations and Credit Union trade organizations. 
  • Play a positive role in the development and growth of assigned departmental staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly effective, cross-trained staff.

Knowledge:

  • Thorough knowledge of mortgage products, services, operations and current market trends. Expert knowledge of all applicable regulations, laws and industry best practices pertaining to residential mortgage lending and disclosing of residential mortgage loan applications.
  • Expert understanding of RESPA/TILA regulations centered and an in-depth knowledge of TRID and other applicable lending laws to efficiently and accurately answer any questions, provide direction on live loan scenarios and ensure timely and accurate disclosure to members.
  • Strong knowledge of secondary market guidelines and standards.
  • Demonstrated understanding of rate lock procedures, submitting lock commitments, mandatory and best-efforts execution, loan level price adjustments and market/economic factors that influence daily rate fluctuations.
  • Knowledge of Ellie Mae’s Encompass system is preferred.

Rate Lock Desk Responsibilities:

  • Manage team of specialists, responsible for timely and efficient rate lock/pricing.
  • Assist with pricing engine adjustments. Advise ALCO/Leadership Team on interest rate trends/offerings and competitive opportunities.
  • Monitor best efforts and/or mandatory/hedged commitments (changes, expirations, cancellations, pair-off) and communicate issues with agency/investor and Leadership Team. 
  • Obtain rate sheets from various agencies/conduits, evaluate rate sheets for pricing and prepare rate sheets for mortgage production staff. 
  • Analyze pipeline to determine volume patterns, trends and loan sales opportunities.
  • Establish and maintain appropriate reporting systems and controls related to pipeline tracking, commitment and delivery deadlines, secondary marketing and loan servicing activities. Oversee and/or develop various analytical reports required. Measure fallout, production and other metrics which are relevant to management. 

Disclosure Desk Responsibilities:

  • Manage team of specialists, responsible for compliant timing and accuracy of initial disclosures upon receipt of loan application as well as validating compliance of changes in circumstance and redisclosures.
  • Review and manage policies and procedures manual as well as system functionality to make modifications as necessary. Direct efforts to reduce risk of violations and liability arising from violations.
  • Engage regulatory auditors during on-site and off-site audits conducted by, but not limited to the NCUA, CFPB, GSEs and various state regulatory auditors.
  • Stay current on all applicable product guidelines, processes, government regulations and industry compliance best practices.
  • Extensive critical thinking and problem-solving skills to promptly identify, escalate and resolve any potential compliance concerns.
  • Proactively manage deadlines and escalated issues.
  • Act as a liaison between ER&A and Mortgage Lending for HMDA, to include file updates/corrections and reporting.

Loan Officer Team Responsibilities:

  • Provide support to the Director of Real Estate Lending by
    • Ensuring accountability of the Loan Officer sales culture through execution of sales, sales management process and effective coaching practices.
    • Drive mortgage production while ensuring a high level of member service.
    • Track performance objectives for loan officers. Manage and evaluate staff performance to established objectives, differentiate performance and strive to ensure each loan officer achieves their respective goals while maintaining accountability.
  • Possess and utilize expert knowledge of sales and sales strategies.
  • Facilitate and deliver sales training, individual and team coaching, sales contests and the creation of marketing materials.
  • Effectively assist loan officers with resolving customer complaints within a timely fashion.
  • Effectively assist loan officers with file trouble-shooting, scenarios and deal structuring.

Core Competencies:

  • Coaching and developing others – Provide feedback, instruction and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities. Key actions include clarifying performance, providing timely feedback, conveying performance expectations and implications, evaluating misalignment, facilitating development and fostering developmental relationships.
  • Collaborating – Work cooperatively with others to help a team or work group achieve its goals. Key actions include contributing to goal accomplishment, asking for help and encouraging involvement, informing others on the team and modeling commitment.
  • Compelling communication – Clearly and succinctly convey information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention. Key actions include delivering clear messages, communicating with impact, using language appropriately and ensuring understanding.
  • Decision making – Identify and understand problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives and make timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences. Key actions include identifying problems and opportunities, gathering information, interpreting information, generating alternatives, evaluating alternatives and risks, choosing an effective option, committing to action and considering others’ perspectives.
  • Initiating action – Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Key actions include responding quickly, taking independent action and going above and beyond.
  • Quality orientation – Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time. Key actions include following procedures, ensuring high-quality output and taking action.

Job Expectations:

  • Follow all company policies and act as a role model to others in the following of these policies. This includes, but is not limited to, providing exceptional internal and external service, championing company values, representing the Credit Union with a high level of professionalism, working hard to support your teams and arriving to work on time every day with a positive attitude.
  • Maintain the highest level of confidentiality regarding all sensitive, confidential and proprietary Credit Union information.
  • Ensure that solutions maintain compliance with Credit Union and regulatory standards.
  • Possess a thorough knowledge of regulatory, policy and compliance issues. Adhere to all documented standards, guidelines and procedures.
  • Collaborate with peers in other business units.
  • Provide status updates to management and stakeholders regarding issues and progress.
  • Anticipate service issues and determine root cause and potential solutions.
  • Manage multiple tasks, projects and deadlines simultaneously.
  • Resolve complex problems with minimal guidance.
  • Utilize strong Excel skills to develop, maintain and evaluate department metrics.

Experience:

  • Five or more years in a direct supervisory role with proven success in hiring, training and retaining employees.
  • Two or more years of experience working in secondary market roles including locking loans, selling loans to investors, or demonstrated equivalent experience.
  • Three or more years of recent regulatory compliance experience including any combination of:
    • Initial disclosures
    • Loan estimates or Closing Disclosures
    • Re-disclosure requirements and changes of circumstance
  • Strong Microsoft Excel and spreadsheet/report building skills required.

Education:

Bachelor’s degree or equivalent mortgage experience.

Physical Demands and Work Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and to talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Work Environment: The noise level in the work environment is usually moderate.
  • Work Hours: This job can typically be done within a Monday through Friday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.

Oregon Community Credit Union is an Equal Opportunity Employer


Education/Experience Required:

Experience:

  • Five or more years in a direct supervisory role with proven success in hiring, training and retaining employees.
  • Two or more years of experience working in secondary market roles including locking loans, selling loans to investors, or demonstrated equivalent experience.
  • Three or more years of recent regulatory compliance experience including any combination of:
    • Initial disclosures
    • Loan estimates or Closing Disclosures
    • Re-disclosure requirements and changes of circumstance
  • Strong Microsoft Excel and spreadsheet/report building skills required.

Education:

Bachelor’s degree or equivalent mortgage experience.


Additional Comments:

To find out more about OCCU career opportunities, visit us at: https://www.myoccu.org/current-career-opportunities.   

If you want to apply directly to this opportunity, click here: https://myoccu.preview.clearcompany.com/careers/jobs/165d694e-d3fd-f2f3-3193-e50bda0e2429/apply?source=1067504-CS-22573.