Credit Union:

Kitsap Credit Uion


Gig Harbor, WA



Job Description:


We’re growing here at Kitsap Credit Union and are looking for a Member Specialist to work out of our Gig Harbor location in beautiful Washington State. As a Member Specialist, you will help to create customer-centered solutions and recommend opportunities for our members. Our managers and team will help you build rapport and forge meaningful relationships as well as support you in achieving your career goals.


Location Now Hiring

Gig Harbor | Bangor | Bremerton


Quick Facts

Starting Wage: $19.15-$25.00 per hour depending on experience and qualifications

Grade: 6

Title: Member Specialist

Employment Type: Full time, hourly, non-exempt

Seniority level: Individual Contributor

Reports to: Branch Manager

Working hours: Monday – Saturday

Industry: Banking

Functions: Tellering, Teller, Banker, Banking, Relationship Banker, Personal Banker, Account Representative, Loan Officer


Member Specialist Typical Job Duties

  • Assist the teller line with tellering functions
  • Guide members applying for loans, and lines of credit
  • Recommend and council members on KCU resources that align with their needs
  • Process loan applications for consumer lending products, Home Equity, and Mortgage loans
  • Strengthen market position by locating, developing, and closing business relationships
  • Enhance member experience and loyalty through relationship building


This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions.  You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals.  Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them.  Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations.


Basic Qualifications

  • High School Diploma or GED
  • Two years of Customer Service/Sales/Cash Handling
  • One year of experience in a financial institution performing teller, new accounts and account maintenance
  • Six months of consumer lending experience
  • Ability to obtain NMLS within 30 days


Preferred Qualifications

  • Availability during Saturdays and extended business hours
  • Excellent interpersonal communication skills including effective listening, speaking and writing
  • An understanding of credit fundamentals and underwriting criteria
  • Ability to present, explain and refer products and services
  • Proficient in Microsoft Office applications