Member Solutions Specialist I
Seattle Credit Union
Region: Seattle, Washington
Contact: Phillip Carrillo
Phone: (206) 398-5665
Essential Job Functions
•Proactively contacts members with delinquent and/or at-risk loans to assure repayment.
•Under guidance of the Member Solutions Manager, makes acceptable loan repayment arrangements with members with delinquent loans.
•Serves as resource person for inquiries pertaining to delinquent loans.
•Provides appropriate authorization to branch representatives regarding transactions on accounts with delinquent history on their loan payments.
•Collects from members who have been delinquent less than 60 days on their loan payments.
•Supports, promotes, and cross-sells credit union products and services.
•May assists in the handling of repossessions as needed.
• Uphold Seattle Credit Union’s collection policies, procedures and guidelines, as well as Federal and State laws and regulations.
•Completes Product/Service Knowledge Assessment within 90 days of employment with a score of at least 80%. (Note: This assessment may be taken as many times as needed to achieve this score).
•Other duties may be assigned.
•Indirect exposure to robbery.
•Work is performed in an office environment. May be required to attend off-hours and/or off-site meetings.
•Physical effort may be required to lift boxes up to 25 lbs.
•Excellent telephone skills.
•Accurate office skills: ten-key, keyboarding, and filing.
•Excellent communication (written and verbal) skills.
•Excellent organizational skills.
•Ability to communicate with tact, discretion, and courtesy within and outside the organization.
•Ability to multi-task is a must.
•Professional appearance and demeanor.
•Ability to handle stress in a high volume and fast-paced environment.
•Ability to maintain utmost confidentiality.
•Minimum 6 months contact center or outbound call environment. Experience in a credit union or other financial institution preferred.
•Working knowledge of collection and repossession preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
•High school diploma or equivalent required.
•Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practice Act, UDAAP, Reg Z, and Bankruptcy laws preferred.
•Credit card collections experience preferred.
•Comprehensive knowledge of the credit union history and philosophy preferred.
•Software: Microsoft Windows/Office, including Word and Excel.
•Business English, composition, spelling, grammar, punctuation, and letter format.
•Basic math calculations (addition, subtraction, division, multiplication, and percentages) and some knowledge of accounting principles.