Credit Union:

Seattle Credit Union

Region:

Seattle, WA (REMOTE)

Closing:

9/30/2023

Learn More

Job Description:

MEMBER SOLUTIONS SPECILAIST I – Collections (REMOTE)

FLSA Status: Non-Exempt

Employee Type: FT, Regular

Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial and ethnic minorities, women, veterans, individuals with disabilities are encouraged to apply.

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union – we build strong and trusting relationships in service of our Mission.

We are looking for a Member Solutions Specialist I who is driven to make a positive impact on the employee experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Member Solutions Specialist I will demonstrate a service and results mindset while working with credit union members and collecting on all type of consumer loans (e.g. auto, VISA, lines of credit). This is an exciting opportunity to make a difference for the credit union and its members!

WHAT YOU WILL DO:

  • Proactively contact members who have delinquent loans to arrange for payment or identify payment arrangements.
  • Conduct effective skip tracing to locate and contact members, if applicable.
  • Keep accurate and up to date records that reflect collection efforts and other pertinent data within credit union systems.
  • Demonstrates personal accountability as well as a team approach to achieve department goals.
  • Demonstrate sense of urgency to meet production targets, timely and with accuracy.
  • Demonstrates excellent service skills in all interactions with employees and members.
  • Produces and recommends inventive solutions to a wide range of new and unique situations.
  • Manages multiple priorities simultaneously on a frequent basis; produces results consistently with all assigned items.
  • Adheres to Seattle Credit Union’s collection policies, procedures and guidelines, as well as Federal and State laws and regulations.
  • Offers recommendations to improve processes and procedures, toward ongoing continuous improvement.
  • Actively participates in collaborative discussions with all team members to provide best in class service and results.
  • Supports other areas of collections by assessing and identifying member needs to ensure strong service delivery in all areas of collections, such as repossession, real-estate, bankruptcy, and charge-off recovery.
  • Supports a one-call service approach through sharing knowledge with other member facing staff that reflects a quality service standard across all business units.
  • Support, promote, and cross-sell credit union products and services that educate and serve our membership.
  • Performs accurate calculations (10 key and other) in real time while pursing quality solutions.
  • Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

  • High School diploma or equivalent.
  • One-year credit union or other financial institution experience in a member service focused environment.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

  • Minimum of 6 months experience in an outbound call, service focused call center environment.
  • Comprehensive knowledge of local, state, and federal regulations such as the Fair Debt Collection Practice Act, UDAAP, Reg Z, and Bankruptcy laws.
  • Previous collections experience.

Working Conditions:

  • This is a hybrid role with work performed remotely in the Greater Seattle area of Washington State.  This role may be eligible for virtual work, outside the State of Washington in approved locations.
  • Team members may attend special off-hour meetings and seminars.
  • Significant contact with membership is achieved through our phone queue, focused on both inbound and outbound calls.
  • The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees.  We offer many great benefits including zero contribution medical, dental, and vision plans for our employees.  Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.