Credit Union:
Central Willamette Credit Union

Region: OR

Type: Staff

Contact: Kim Hallock
Phone: (541) 918-7460

Closing: 4/10/2020

Job Description:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES I & II
• Cooperate and work with co workers as a team member creating a positive working environment.
• Ability to work effectively with irate, unpleasant and/or unwilling members, resolving issues and concerns in a professional manner without becoming emotionally involved.
• Aggressively collect delinquent loans and negative accounts in accordance with the Fair Debt Collection Practices Act and Credit Union policy/guidelines to maintain acceptable delinquency and loss ratios.
• Responsible for hands-on daily collection activity of accounts within assigned group.
• Counsel members on alternate payment arrangements, extension agreements, forbearance agreements, debt management agencies and other special relief provisions when appropriate.
• Process incoming payments, garnishments, and life/disability claims.
• Maintain detailed collection records; both written and computer generated.
• Accept incoming phone calls.
• “Skip trace” accounts as needed by exercising resourcefulness and ingenuity.
• Inform members who are filing Bankruptcy of the Credit Union’s Loss and Reaffirmation policies.
• Recommend the need for repossession, foreclosure, legal action, or outside collection agency interactions.
• Work directly with outside vendors including attorneys, repossession agents and collection agencies.
• Prepare periodic reports on collection activities as required and prepare monthly, quarterly, and annual reports for use by management as directed.
• Consistently monitor status of negative balance accounts.
• Assist employees in understanding policies, procedures, and practices of the Credit Union.
• Maintain familiarity with credit union policies and procedures, as well as state and federal laws relating to collections.
• Promote, cross sell, and explain Credit Union products and services in a professional and consistent manner to members.
• Performs all responsibilities in accordance with CW Values, compliance, regulatory and Information Protection requirements.
• Attend training and comply with CWCU policies and procedures as well as applicable State and Federal regulations
• Performs additional duties as assigned.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES II
• Assist with coordinating and performing training for collections department staff as needed.
• Train new employees.
• Participate and assist in the development of policies, procedures and goals for the departments.
• Process credit correction requests.
• Assist with processing Charge Offs.

QUALIFICATIONS
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact effectively with members and aptitude for effective written communication.
• Ability to organize time effectively so as to fulfill the purpose of the position.
• High level of computer literacy with full understanding of word processing and spreadsheet software.
• Knowledge of State, Federal, and other collection regulations preferred.

Interested in Applying? Apply here


Education/Experience Required:

EDUCATION/EXPERIENCE REQUIREMENTS
MEMBER SOLUTIONS OFFICER I
• High School Diploma, GED or equivalent business experience
• Minimum of one year collections experience.

MEMBER SOLUTIONS OFFICER II
• High School Diploma, GED or equivalent business experience

• Minimum of two years collections experience with at least one year as a collector.


Additional Comments:

Bilingual skills preferred