Credit Union:



Olympia, WA



Job Description:

Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life-changing situations—this is why we’re called “Member Solutions.” In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Representative, you’ll have the opportunity to work on a team that truly cares about members and their financial success. Acting as a consultant, assisting members who are struggling with credit difficulties, you’ll make a difference by guiding members toward relevant solutions and counseling them on their financial options.

What your day may include:

  • Working in a call center environment, answering and placing calls
  • Recommending accounts for repossession and charge-off
  • Initiating collections on all delinquent consumer loans, ensuring all legal practices are followed
  • Researching accounts to gather information to determine reasons for delinquency; establishing reasonable payment arrangements & counseling members through financial difficulties
  • Performing skip tracing
  • Volunteering with your team in the community

What you bring to the team:

  • Minimum of three years of experience in a financial institution or in retail or service-related position
  • Proficient in Microsoft Office applications, ability to master WSECU computer operating systems
  • Tactful, effective communication skills (listening, speaking, writing)
  • Ability to communicate information in a positive and diplomatic manner over the telephone
  • Ability to analyze and interpret statements and use open-ended questions to obtain information
  • Ability to calculate interest rates and percentages and to research and solve numeric discrepancies
  • Data entry experience, ability to accurately type 40 words per minute or more, ability to operate a 10-key accurately

Bonus points if you have:

  • Financial institution experience
  • Knowledge of lending and financial regulations FDCPA, FCRA and SCRA
  • Collection experience

Competitive pay: $18.40 – $27.59 per hour, dependent on applicable qualifications

Perks: Excellent benefits package; including retirement options and paid leave.

Where we’re located:  330 Union Ave SE Olympia, WA, within walking distance of Downtown Olympia

When you’d work: Shifts vary: Monday-Friday between the hours of 7:00 am-6:30 pm with rotating Saturday hours of 9:00 am-2:00 pm. Scheduling flexibility is required to meet the needs of this full time, non-exempt position

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.