Credit Union:
Icon Credit Union

Region: Boise, Idaho

Type: Staff

Contact: Maria Marshall
Email: [email protected]
Phone: (208) 947-0126

Closing: 9/27/2019

Job Description:

We are looking for an amazing individual to join our team! As a Member Service Representative, you will provide branch support by assisting with branch coverage, assist with new employee training, and other assigned projects.

Assist Members Needs
– Display cultural values (integrity, enthusiasm, respect, leadership and drive) when assisting members
– Comply with applicable policies, procedures and regulations
– Operate various programs/software
– Build quality member relationships
– Inform members of product opportunities
– Identify member needs and utilize Icon’s member advocacy sales process
– Perform member transactions and open various new account types including IRA’s
– Process consumer loan applications and Home Equity Lines of Credit
– Ability to gather background information and analyze credit history

Assist Branch Needs
– Provide floating branch support as needed at various Icon locations
– Assist with training and resource support to all branches and staff as needed

Conflict Resolution/Problem Solving
– Display empathy, fairness, friendliness and respect when assisting members
– Comply with applicable policies, procedures and regulations
– Present alternatives/solutions
– Overcome objections/challenges
– Escalate when necessary

– 1-3 years of financial institution experience
– Teller and new account experience required
– Consumer lending experience is a plus
– Proven cross-sales ability
– Willing to participate in outbound sales calls
– Service and goal oriented
– Cash handling experience
– Ability to lift 30 pounds
– Outgoing and personable
– Business professional image
– Effective communication
– Team player
– Natural leader
– Self-starter and punctual
– High level of integrity, enthusiasm, respect for others, drive, and leadership
– Experience with GAP, MRC and CL&D a plus

Education/Experience Required:

High school diploma or equivalent