Member Service Advocate (Video Teller) – Interactive

Job Description:

At Clackamas Federal Credit Union, each employee has the opportunity to improve lives by offering world class service.  The Interactive Member Service Advocate (Video/Virtual Teller) is a key frontline position where you will support our members via Interactive Teller Machine (ITM) technology by processing utilizing a variety of member-focused solutions and transactions; (cross-selling our exciting services, products, and promotions; assist in fraud reports, account inquiries, and account maintenance) to support our members.

Here is a snapshot of what our Teams day-to-day looks like:

• Connecting and chatting with members via Interactive Teller Machine (ITM) operations and via Credit Union technology including phone systems, online chat, and email.
• Researching and resolving fundamental member inquiries about member accounts, verify transactions, and examine documents.
• Thoughtfully reflect and analyze members goals, needs, and concerns, and educate our community on appropriate products/services to ensure one-touch resolution and to build a long-term banking relationship with each member.
• Protect our members by resolving loan application issues, addressing credit report concerns, and working with each member to move them towards financial success.
• Excited to support our team by being consistently prepared and ready to help our members by delivering a world-class interaction through face to face connections and secure digital services.
• Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
• Have fun in this fast paced environment.

Essential skills

• Six (6) months prior experience in retail sales or service; financial services experience preferred
• Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Excellent verbal and written communication skills; able to express ideas concisely and logically
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to work in fast-paced environment and meet deadlines without sacrificing accuracy and service
• Strong critical thinking and decision-making skills with attention to detail
• Working knowledge of Microsoft Office Suite
• High School Diploma or equivalent

Work Schedule

FULL-TIME – Non-exempt – 8:45 AM – 5:45 PM Monday thru Friday, with alternating Saturdays (required) from 8:45 AM – 1:15 PM

Pay Range

Based on experience ranging from $18.00 – $21.00 per hour

Those who are FLUENT in Spanish are eligible for a language differential rate increase.

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

**Partial payment upon first full cycle pay check, and after successful completion of six months of employment.

If you are ready to partner with an organization whose mission is to improve lives and has been serving Clackamas County for over 60 years. Apply now! Your new career awaits.

Benefits:

Here are a few of our great benefits.

Medical, Vision and Dental- Generous PTO-401k- Education Reimbursement & Student Loan Repayment Assistance and the onsite gym at administrative headquarters.