Credit Union:

Clackamas Federal Credit Union

Region:

Oregon City, OR

Closing:

7/31/2022

Job Description:

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

 

Pay Range:

$16.00 – $21.00 per hour

 

Expand your career and join the Clackamas FCU Member Services Team!

 

Our Member Service Advocate (Teller) is an integral position that provides a world-class service experience for our members by engaging in thoughtful and meaningful connections regarding their banking needs.

 

This team is a fast-paced, energized group of highly skilled folks who provide themselves on serving their community offering assistance and education for our members and their financial security.

 

Each Member Service Advocate (Teller) is empowered to utilize a variety of member-focused solutions and transactions (i.e. deposits, withdrawals, check cashing, loan payments, account transfers, fraud reports, account inquiries, account maintenance) to support our members financial goals.

 

Here is a snapshot of what our Team’s day-to-day looks like:

  • Connecting and chatting with Members via branch walk-in traffic, drive-thru, inbound calls, online chat, and email.
  • Researching and resolving fundamental member inquiries about checking and savings accounts, transaction details, and balance inquiries.
  • Thoughtfully reflect and analyze Member’s goals, needs, and concerns and educate our community on appropriate products/services to ensure one-touch resolution.
  • Excited to support our team by being consistently prepared and ready to help our members by delivering a world-class interaction through emerging technology.
  • Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through multiple access points.

 

Other items of note that are expected:

  • Committed to integrity by remaining updated on all credit union procedures and policies and applicable compliance rules and regulations.
  • Interested in learning additional tasks through training and/or knowledge base for career advancement.
  • Using account resources, refer or cross-sell member-focused products and services.
  • Proactively and thoughtfully contribute to branch and member growth
  • Daily operation of basic computer operating systems, word processing tools, email platforms, internet functionality, and Credit Union core systems.
  • Maintain strict confidentiality regarding all non-public data and uphold the financial integrity of the Credit Union.
  • Establish and maintain productive and effective working relationships with the Clackamas team.

 

Frequently Asked Questions:

What does it take to qualify?

  • Six months customer service experience
  • A high school degree or GED.

 

What kind of Work Schedule?

  • FULL-TIME – 8:45 AM – 5:45 PM Monday thru Friday, with alternating Saturdays (required) from 8:45 AM – 1:15 PM

 

Pay Range?

  • Based on experience ranging from 16.00 – 21.00 per hour
  • Those who are FLUENT in Spanish are eligible for a language differential rate increase.

 

 

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

Partial payment upon first full cycle pay check, and after successful completion of six months of employment.

 

 

If you are ready to partner with an organization whose mission is to improve lives and has been serving Clackamas County for over 60 years. Apply now! Your new career awaits.

 

Benefits:

Medical, Vision and Dental

PTO (begins earning on hire date)

401k

Education Reimbursement

Long and Short Disability

Life Insurance

EAP (employee assistance plan)

And coming soon on-site GYM.