Credit Union:

Clackamas Federal Credit Union

Region:

Oak Grove, OR

Closing:

1/31/2022

Job Description:

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

Pay Range
$16.00 – $20.00 per hour

The Member Service Advocate (Teller) at Clackamas Federal Credit Union is a dynamic position that will provide a world-class service experience for our loyal members by providing a variety of member-focused solutions and transactions (i.e. deposits, withdrawals, check cashing, loan payments, account transfers, fraud reports, account inquiries, account maintenance). This position is responsible for helping our members reach their financial goals by providing information on our exciting services, products, and promotions. This position level has the additional responsibility for opening new member accounts, and reports to the Call Center providing services through inbound or outbound calls, online chat, or email.

Essential Functions

  • Embrace and embody the Clackamas Experience including our Mission and Vision Statements, Core Values, and the PACT service standards.
  • Process member requests ensuring professionalism, accuracy, and complete satisfaction.
  • Verify transactions; examine documents for endorsement, negotiability, and potential red flags, to ensure compliance.
  • Process fraud paperwork requirements with the member and forward to the Risk department.
  • Using account resources, refer or cross-sell member-focused products and services.
  • Proactively and thoughtfully contribute to branch and member growth.

 

Requirements 

Required Education and Experience

A high school education or GED. Six months of similar or related experience.

 

Work Operation Hours

8:45 AM – 5:45 PM Monday thru Friday, with alternating Saturdays (required) from 8:45 AM – 1:15 PM

 

This in NOT a virtual position – this position works in-person and on-site at our On-Site Call Center Offices (18600 SE McLoughlin Boulevard Milwaukie, OR 97267 and 15054 SE McLoughlin Blvd, Oak Grove, OR 97267).

 

Pay Range:

$16.00 – $20.00

Bilingual Spanish skill earns language differential increase

 

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

** less applicable taxes; partial payment upon first full cycle pay check and after successful completion of six months of employment

 

If you are ready to partner with an organization that puts people before profits and has been supporting Clackamas County for over 60 years then apply now! Your new career awaits.

 

Employer-paid Benefits

  • Medical, Prescription, Dental, and Vision Coverage
  • Including chiropractic, acupuncture, nutritional counseling, and telehealth
  • Up to 30 Days Paid Time Off (based on hire date)
  • Short and Long Term Disability Coverage
  • Generous employer match 401(k)
  • Lifelong learning and training opportunities and reimbursement
  • Employee Assistance Program
  • Including confidential counseling, work-life solutions, financial information, and other resources