Credit Union:
Icon Credit Union

Type: Staff

Contact: Maria Marshall
Email: [email protected]
Phone: (208) 947-0126

Closing: 9/20/2019

Job Description:

We are looking for a new Member Relationship Officer to join our team! This is a full-time position working 40 hours a week. The selected candidate must have open availability, as the branch is open Monday – Saturday.

Assist Members Needs
– Display cultural values (integrity, enthusiasm, respect, leadership, and drive) when assisting members
– Comply with applicable policies, procedures, and regulations
– Operate various programs/software

Build quality member relationships
– Inform members of product opportunities
– Identify member needs and utilize Icon’s member advocacy sales process
– Perform member transactions and open various new account types, including IRA’s
– Process consumer loan applications and Home Equity Lines of Credit
– Ability to gather background information and analyze credit history

Conflict Resolution/Problem Solving
– Display empathy, fairness, friendliness and respect when assisting members
– Comply with applicable policies, procedures and regulations
– Present alternatives/solutions
– Overcome objections/challenges
– Escalate when necessary

– 1 year of customer service experience
– Skilled in relationship-based sales
– Proven cross-sales ability
– New accounts and lending experience preferred
– Previous financial institution experience preferred
– Willing to participate in outbound sales calls
– Service and goal oriented
– Cash handling experience
– Ability to lift 30 pounds
– Outgoing and personable
– Business professional image
– Effective communicator
– Team player
– Natural leader
– Self-starter and punctual
– High level of integrity, enthusiasm, respect for others, drive and leadership
– Experience with GAP, MRC and CL&D a plus

Education/Experience Required:

High school diploma or equivalent.