Credit Union:

Unitus Community Credit Union


Portland, Oregon



Job Description:

At Unitus, each employee has an opportunity to make a difference for our members. The Business Lending Operations Manager manages the day-to-day operational activities supporting the credit Union’s growing business lending program. Accountabilities include oversight of loan processing, documentation, closing, boarding, funding, asset and investor (Participation) servicing functions. This role will contribute to the department’s work in ensuring our commitment and unparalleled service– the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Primary duties:

  • Manages the day-to-day operational activities supporting the credit Union’s growing business lending program.
  • Oversees loan processing, documentation, closing, boarding, funding, post-closing servicing and account management systems as well as asset and investor (Participation) servicing functions.
  • Supports reporting and communications regarding departmental work products and activities against targets and key performance measures for growth, service, efficiency, and employee engagement.
  • Works cross functionally to support innovative projects related to the expansion and growth of member business lending products, services and delivery systems.
  • Managing and guiding the design, testing, implementation of a commercial loan origination and servicing system which are technology-based platforms supporting business loan origination, documentation, closing, boarding and post-closing servicing.
  • Supports the AVP of Business Lending in the development and execution of tactics and strategies by continually identifying and making recommendations regarding opportunities to improve day-to-day operations leveraging improved practices for people, processes, and systems.

As an ideal candidate, you will have:

  • Bachelor’s degree in business, finance, or related field of study or equivalent in work experience.
  • Minimum of 5 to 8 years of business or commercial loan operations experience with thorough working knowledge of standards and practices for loan documentation, closing, loan participations, loan servicing, and collateral management.
  • General working knowledge of federal and state laws and regulations that govern business lending.
  • Proven experience with the design, testing, and management of loan origination and/or servicing technology platforms, specifications, and enhancements desired.
  • Demonstrated ability to create an atmosphere that promotes inclusion, innovation, teamwork, collaboration, and initiative.
  • Well-developed people management and coaching skills, including basic knowledge of employment law and best practices.
  • Successful experience leveraging project management and change management methodologies to lead business process changes supported by clear written guideline and performance expectations to ensure a positive member and employee experience.
  • Ability to travel locally on a regular basis including, maintain a valid driver’s license, good driving record, and reliable transportation for travel.

What’s it really like to work here?

We are a people-focused organization that places an emphasis on a service culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.