Credit Union:
Consolidated Community Credit Union

Region: Portland

Type: Staff

Contact: Michelle Douvris
Email: [email protected]
Phone: (503) 963-6646

Closing: 5/15/2020

Job Description:

If you excel at customer service, have a passion for helping people, a knack for problem solving, a strong eye for detail, the ability to make sound decisions, and are comfortable cross-selling banking products and services, we would love to hear from you!  Not only could you be a part of an energetic and driven team, you’ll also receive an excellent, competitive compensation package including:

  • Generous sales incentive program so you can earn more for outstanding performance
  • Paid holidays and paid time off to promote a healthy work/life balance
  • Medical and dental coverage so you have access to the healthcare you need
  • Life and disability coverage so you have peace of mind from the unexpected
  • Flex plans available to help offset many healthcare costs
  • 401k program with 8% profit sharing contribution
  • Annual contribution to Pension Plan of 2.5% in addition to 401k plan

What you’d be doing:

  • Exhibiting our service standards to consistently provide our members with an outstanding service experience in person and by phone.
  • Responding to member requests, problems, and concerns directly or in collaboration with team members from other departments and areas.
  • Identifying member needs to cross-sell appropriate products and services that help them save time and money.
  • Process incoming merchant deposits and fulfill merchant change requests
  • Balance ATM and monitor ATM cash levels
  • Maintain branch’s main vault
  • Audit branch negotiable items and teller drawers
  • Assists in training of employees, is a mentor and resource to other Member Service Reps
  • Performing monetary and non-monetary teller transactions for members efficiently and accurately. This includes transactions in person, via phone, mail, night drop, and other channels.
  • Providing assistance with other credit union operational activities including new account processing, wire facilitation, ATM settlement, general ledger postings, IRA processing, Visa/Debit card processing, and more.
  • Following internal policies and procedures to mitigate risk, promote security, and be in compliance with all applicable banking regulations.
  • Maintain a Notarial Certificate with the State of Oregon. CCCU will provide this if the hired candidate is not already a Notary Public.
  • Perform miscellaneous duties as assigned by management.

Education/Experience Required:

  • 3 years of cash-handling experience required; prior banking experience preferred
  • Superior customer service skills, including dealing with difficult member situations
  • Excellent computer skills- including typing, ten-key, and working knowledge of Microsoft Office programs
  • Excellent written and verbal communication skills
  • Ability to manage a wide range of tasks in a fast-paced environment
  • Work independently with minimal supervision and exercise good judgment

Additional Comments:

Send your resume for consideration.  We hold our employees to high standards and screen credit as well as criminal backgrounds for all potential employees.