Credit Union:

Verity Credit Union

Region:

Seattle

Closing:

11/23/2022

Job Description:

ESSENTIAL JOB FUNCTIONS

  • Assist end-users with system and service utilization and problems.
  • Initial triage for all incoming IT Service Desk tickets and escalate as necessary.
  • Building and installing PCs and other peripheral equipment.
  • Assist with configuration of operating system and support software.
  • Ability to administer multiple system access for employees.
  • Assist with information security monitoring and administration.
  • Perform upgrades and support for Desktop/Telecom hardware and software.
  • Understand resolution techniques used to support servers, local area networks, network equipment, telecom systems, and Active Directory.
  • Other tasks as assigned.

Qualifications

Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.

Education and Experience

  • Minimum of a High School diploma or equivalent is required. An Associate’s degree or higher and/or technical certifications is a plus.
  • Experience with PC, printer, network and telecom administration and maintenance is strongly preferred.
  • Experience in installation and configuration of current operating systems and utilities is strongly preferred.
  • Experience in customer service is preferred.
  • Experience with a variety of business systems and services is preferred.

Knowledge, Skills and Abilities

  • Enthusiasm in learning and supporting technology.
  • Ability to provide quality service to co-workers and vendors.
  • Strong verbal, written and interpersonal skills.
  • Detail oriented with good organizational skills.
  • Demonstrated ability to learn and develop skills.
  • Shows good judgment on problem escalation.
  • Ability to collect and analyze data.
  • Ability to work independently and as a team member.
  • Ability to present a positive and professional image to staff and members.
  • Proficient with personal computers, MS Office Suite, and ability to read and create graphs.
  • Ability to organize and prioritize to meet work deadlines.
  • Creative problem-solving skills.
  • Ability to work occasional weekends and evenings.

PHYSICAL CONSIDERATIONS

Verity CU is committed to reasonably accommodate physical aspects of any position. The following are some requirements normally encountered in this job:

  • Effectively communicate with diverse personalities and vendors.
  • Sitting or standing for long periods of time.
  • Working on computers for a long period of time in an office environment.
  • The position requires some lifting of PCs, printers and other equipment, up to 30 lbs. individually.
  • Must be able to work occasional off hours and weekends.