Credit Union:

Verity Credit Union





Job Description:


  • Assist end-users with system and service utilization and problems.
  • Initial triage for all incoming IT Service Desk tickets and escalate as necessary.
  • Building and installing PCs and other peripheral equipment.
  • Assist with configuration of operating system and support software.
  • Ability to administer multiple system access for employees.
  • Assist with information security monitoring and administration.
  • Perform upgrades and support for Desktop/Telecom hardware and software.
  • Understand resolution techniques used to support servers, local area networks, network equipment, telecom systems, and Active Directory.
  • Other tasks as assigned.


Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.

Education and Experience

  • Minimum of a High School diploma or equivalent is required. An Associate’s degree or higher and/or technical certifications is a plus.
  • Experience with PC, printer, network and telecom administration and maintenance is strongly preferred.
  • Experience in installation and configuration of current operating systems and utilities is strongly preferred.
  • Experience in customer service is preferred.
  • Experience with a variety of business systems and services is preferred.

Knowledge, Skills and Abilities

  • Enthusiasm in learning and supporting technology.
  • Ability to provide quality service to co-workers and vendors.
  • Strong verbal, written and interpersonal skills.
  • Detail oriented with good organizational skills.
  • Demonstrated ability to learn and develop skills.
  • Shows good judgment on problem escalation.
  • Ability to collect and analyze data.
  • Ability to work independently and as a team member.
  • Ability to present a positive and professional image to staff and members.
  • Proficient with personal computers, MS Office Suite, and ability to read and create graphs.
  • Ability to organize and prioritize to meet work deadlines.
  • Creative problem-solving skills.
  • Ability to work occasional weekends and evenings.


Verity CU is committed to reasonably accommodate physical aspects of any position. The following are some requirements normally encountered in this job:

  • Effectively communicate with diverse personalities and vendors.
  • Sitting or standing for long periods of time.
  • Working on computers for a long period of time in an office environment.
  • The position requires some lifting of PCs, printers and other equipment, up to 30 lbs. individually.
  • Must be able to work occasional off hours and weekends.