Credit Union:
Providence Federal Credit Union

Region: Oregon

Type: Staff

Contact: Brett Wooden
Phone: (503) 513-8755
Fax: (503) 513-8770

Closing: 10/31/2020

Job Description:

Interacts with members via a Personal Teller Machine in a highly accurate, consistent, friendly and professional manner. Personal Teller Machines enable employees to interact with members in remote locations via machines similar to ATMs with video/audio capabilities. Responsible for processing financial transactions, responding to member inquiries, fulfilling member requests, opening new memberships and sub-accounts and assisting with loan requests. Representatives must be willing to work a flexible schedule to accommodate the hours and business needs of the Member Care Center.

Principal Duties And Functions (* indicates essential functions):

  • Serves members in a professional, courteous, and efficient manner through prompt handling of all financial transactions, member inquiries, service requests and account and loan origination while working multiple Personal Teller Machines.
  • Cross-sells additional products and services to meet the member’s needs.
  • Resolves issues concerning Credit Union operating procedures, referring more difficult situations to appropriate personnel.
  • Provides remote support/maintenance for Personal Teller Machines.
  • Balances, audits and stores daily work.
  • Adheres to the physical workplace environment and dress code requirements specific to the position.
  • Serves the member in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates our member service standards with both internal and external members.
  • Answers questions from prospects or members and maintains good member relations; directs members to proper employees for answers to more complex problems and inquiries.
  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
  • Resolves complex and non-routine inquiries concerning credit union policy and operating procedures; researches and solves member’s problems as time permits, referring more difficult situations to the branch staff or appropriate department.
  • Performs operational teller activities at the supervisory level.
  • Processes detailed and/or complex deposit and loan payments including ability to correct transactions.
  • Utilizes the credit union’s on-line systems and website in order to facilitate members’ transactions.
  • Identifies cross-selling opportunities, selling new or additional products or services that meet members’ needs, and makes appropriate referrals to other credit union areas.
  • Remains current with products, services, promotions, policies and procedures.
  • Meets or exceeds minimum personal referral goals and contributes to Video Teller Member Care Center goals.

Interested in Applying? Apply Here

Education/Experience Required:

  • High school graduate or GED equivalent.
  • Previous Teller experience preferred.
  • Must possess one or more of the following: Prior credit union or financial services experience; Accounting background; 1-5 years (minimum) prior employment in a customer service position that required cash handling.
  • Must be bondable.