Credit Union:

SELCO Community Credit Union


Springfield, Oregon



Job Description:

Digital Services Business Analyst

Location:  Corporate Headquarters (Springfield, Oregon)

Employment type/status:  Regular, Full-Time (40 hours/week)

Benefit eligible: Yes, eligible for full benefits

FSLA status: Exempt

Note: this position is eligible for hybrid (remote and in-office) work arrangements for candidates who meet the requirements


As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

SELCO Community Credit Union is an Equal Opportunity Employer


SELCO Community Credit Union is looking for a full-time Digital Services Business Analyst to join our team at our Corporate Headquarters location in Springfield, Oregon. This position is responsible for contributing to the delivery of SELCO’s digital banking services and strategy. Actively participate in projects related to the digital experience, including research, requirements, evaluations, testing, enhancements, upgrades, and installation. Successful candidates will have a Bachelor’s degree in Computer Science or equivalent, and at least three (3) years of experience with computer operations and support. Financial institution experience and Certified Business Analyst Professional (CBAP) certification is preferred but not required. To learn more about SELCO, view the full position description, and apply, please visit

Essential Job duties include (please see the position description for a comprehensive list):

  • Act as a subject matter expert for assigned digital service solutions. Maintain a strong understanding of current system documentation, requirements, and configurations. Stay abreast of available features and roadmaps.
  • Design Quality Assurance (QA) and User Acceptance Testing (UAT) plans for system upgrades and new product implementations. Author test cases.
  • Perform system testing and thoroughly log, validate, and identify issues and bugs and work with internal team members and external vendors for issue resolution.
  • Research and document end-user needs and SELCO’s business requirements. Make recommendations for improvements or new services and design and submit enhancement requests for internal development or vendors as requested.
  • Recommend, test, and implement changes to system configurations and operational processes following established change management processes.

Skills and abilities include (please see the position description for a comprehensive list):

  • Good understanding and proficiencies with various desktop and mobile application platforms and operating systems including Microsoft Windows, Apple Safari, Android, iOS, and Chrome. Ability to learn and master specialized software applications.
  • Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Excellent problem-prevention and problem-solving skills; ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions.

Required Education and Experience

  • High school diploma or equivalent; and
  • Bachelor’s degree in Computer Science or equivalent work experience; and
  • At least three (3) years of experience with computer operations and support; and
  • Financial institution experience preferred, but not required; and
  • Certified Business Analyst Professional (CBAP) certification preferred, but not required; and
  • Must be bondable.