Dealer Compliance Administrator
Starting Pay Range: $68,600 – $84,800 per year
Remote positions are eligible for stipends for wifi, cell phone and home office equipment.
OCCU is here to enrich lives. We do this by hiring tenacious, humble and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.
As a Dealer Compliance Administrator (DCA), you will be the credit union’s point person for dealer complaints originated by members against dealers, dealers against members, dealers against OCCU and OCCU against dealers. You will be responsible for monitoring and managing dealer complaints through Service Now by investigating all parties’ assertions against the other, mapping an effective yet equitable remediation and executing the remedy with the assent of the Director of Indirect Business Development.
Supplementary duties and responsibilities include that of an Indirect Lending Business Development Officer (BDO), managing the sales, marketing and compliance of a group of dealers within an assigned territory. You will seek new dealership relationships, increase dealer penetration, host partnership events, provide training and education, enforce contractual non-compliance and continuously improve dealer relationships. You will contribute to the strategy planning and execution of OCCU business objectives by providing consultative and expert advice and market analysis to management.
Every day you will:
- Monitor channels of complaint reporting, including Service Now, branch and support staff.
- Investigate all relevant facts of the complaint based on the best evidence available (OCCU records, dealer records, stakeholder input) to assess a remedy that will best accomplish OCCU’s goals, preserve its reputation and preserve its integrity.
- Present and sell OCCU Indirect Lending products and services to all levels of management within the dealership.
- Seek new dealer business, while maintaining existing relationships with dealerships.
- Prepare action plans and schedules to identify specific targets and project the number of contacts made.
- Follow-up on new leads and referrals resulting from field activity in both independent and franchise dealers.
- Assist dealers with the submission of loan applications and preparation of sales contracts by educating the dealer staff about OCCU expectations, procedures and guidelines.
- Educate and inform dealers about policy, procedure, guideline, expectation or rate changes as needed.
To thrive in this role, you must have:
- A minimum of five years of in-dealership experience.
- A minimum three years of financial institution experience is strongly preferred.
Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
OCCU is an Equal Opportunity Employer