Credit Union:

OnPoint Community Credit Union


Portland, Oregon



Job Description:


  • Identifies and troubleshoots intermediate-level problems within transaction and database platforms and identifies report and document software programming defects.
  • Works with third-party software vendors’ technical support staff to resolve problems and programming defects.
  • When necessary, serves as a liaison between OnPoint and third-party software technical support staff.
  • Runs designated (Daily / Nightly) schedule duties, to include performing the maintenance schedule/operation daily, weekly and monthly for the purpose of ensuring efficient transaction and database operations.
  • Runs reports and/or database applications for the purpose of providing staff with information customized to their specific needs.
  • Completes and maintain tape backups, ensure system backup procedures are successful according to designated schedule.
  • Maintains and monitors scheduled jobs and job automation tools.
  • Backs up other shifts, as needed.
  • Plans database maintenance, including hardware and software for the purpose of meeting the technology and business needs of OnPoint.
  • Coordinates with other staff for the purpose of providing support and/or completing projects efficiently.
  • Instructs others for the purpose of ensuring proper and efficient usage of transactions and database systems and notifying users of system changes.
  • Documents and keeps the Daily / Nightly schedule current to ensure business continuity.
  • Provides help desk phone and desk side support.
  • Performs other related duties, as assigned by the Assistant Core Systems Manager.
  • This position may require extended hours at month-end, quarter-end, and year-end. Additional hours may be required on holidays and/or weekends. Time flexibility is necessary. Daily and monthly schedules would also need to be completed in the absence of one of the other Operators. Good attendance is mandatory in this position.


  • Intermediate knowledge of and experience transaction and database platforms, JCL, SQL, DB2, AIX, Windows operating systems Operating, maintaining and supporting applications in LAN/WAN or client/server environments.
  • Strong IT help desk/phone support skills.
  • Strong oral and written communication, analytical, multi-tasking, organizational and time management skills.
  • Ability to display tact and diplomacy when assisting coworkers.
  • Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.
  • Must have the ability to work with minimal supervision and to make independent decisions when needed in accordance with acceptable best practices.
  • Attention to detail is crucial.
  • Ability to accurately implement written processing instructions.


  • High school diploma or equivalent required.
  • Fiserv XP2 system administration experience preferred.
  • Must be available to work overtime, holidays, and weekends to complete work assignments.
  • Able to lift 50 pounds.