Credit Union:

OnPoint Community Credit Union

Region:

Portland, Oregon

Closing:

11/16/2021

Job Description:

Responsibilities

  • Identifies and troubleshoots intermediate-level problems within transaction and database platforms and identifies report and document software programming defects.
  • Works with third-party software vendors’ technical support staff to resolve problems and programming defects.
  • When necessary, serves as a liaison between OnPoint and third-party software technical support staff.
  • Runs designated (Daily / Nightly) schedule duties, to include performing the maintenance schedule/operation daily, weekly and monthly for the purpose of ensuring efficient transaction and database operations.
  • Runs reports and/or database applications for the purpose of providing staff with information customized to their specific needs.
  • Completes and maintain tape backups, ensure system backup procedures are successful according to designated schedule.
  • Maintains and monitors scheduled jobs and job automation tools.
  • Backs up other shifts, as needed.
  • Plans database maintenance, including hardware and software for the purpose of meeting the technology and business needs of OnPoint.
  • Coordinates with other staff for the purpose of providing support and/or completing projects efficiently.
  • Instructs others for the purpose of ensuring proper and efficient usage of transactions and database systems and notifying users of system changes.
  • Documents and keeps the Daily / Nightly schedule current to ensure business continuity.
  • Provides help desk phone and desk side support.
  • Performs other related duties, as assigned by the Assistant Core Systems Manager.
  • This position may require extended hours at month-end, quarter-end, and year-end. Additional hours may be required on holidays and/or weekends. Time flexibility is necessary. Daily and monthly schedules would also need to be completed in the absence of one of the other Operators. Good attendance is mandatory in this position.

KNOWLEDGE, SKILLS & COMPETENCIES:

  • Intermediate knowledge of and experience transaction and database platforms, JCL, SQL, DB2, AIX, Windows operating systems Operating, maintaining and supporting applications in LAN/WAN or client/server environments.
  • Strong IT help desk/phone support skills.
  • Strong oral and written communication, analytical, multi-tasking, organizational and time management skills.
  • Ability to display tact and diplomacy when assisting coworkers.
  • Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines.
  • Must have the ability to work with minimal supervision and to make independent decisions when needed in accordance with acceptable best practices.
  • Attention to detail is crucial.
  • Ability to accurately implement written processing instructions.

Qualifications

  • High school diploma or equivalent required.
  • Fiserv XP2 system administration experience preferred.
  • Must be available to work overtime, holidays, and weekends to complete work assignments.
  • Able to lift 50 pounds.